Teams at Pontosense

Owns end-to-end supply chain operations for hardware shipped across 24 countries. Responsibilities include forecasting, purchase orders, lead-time and safety-stock management, inventory replenishment, SOP and dashboard development, factory and 3PL coordination, parcel economics, and returns, repair, refurbishment, and redeployment. This builder role establishes the company’s supply-chain operating system while managing delivery performance, working capital, and supply continuity.

Build and lead the company’s foundational HR and people function. Own culture, retention, employee growth and training, contracts, policies, people operations, and hiring processes while partnering with the CEO and COO across global teams. The role combines strategic leadership with hands-on execution, using data to improve workforce outcomes and preparing the organization for rapid growth.

Owns onboarding and early customer success for home care agencies, taking them from signed contract through setup, training, billing, shipping coordination, and initial adoption. The role coordinates with Supply Chain, Finance, Support, Product, and Sales to resolve issues, ensure timely launches, gather feedback, and improve the onboarding process. The position is hybrid in Toronto or Waterloo, with remote flexibility.