Teams at Pontosense

Own Silvie’s brand and end-to-end marketing strategy, including positioning, identity, content, social, email, creators, partnerships, affiliate marketing, launch, distribution, and go-to-market. Lead the January 2027 national launch, manage the marketing budget and calendar, understand adult-child customers, and establish a distinctive consumer brand. This leadership role has final creative authority and collaborates closely with the CEO and Growth Marketing Manager.

Lead customer support escalations, coach and quality-check BPO agents, develop support playbooks, prepare support for the Silvie product launch, and translate recurring customer issues into product and engineering improvements. The role remains hands-on with customer tickets while improving support quality, resolution speed, and consistency across Pontosense and Silvie.

Leads the finance function across Canadian and Chinese entities, owning monthly close, consolidated reporting, forecasting, FP&A, product costing, inventory planning, controls, audits, tax relationships, and investor fundraising materials. Partners directly with the CEO and leadership team, builds scalable finance processes, supports diligence, and prepares the company for growth and future finance-team leadership.