Teams at Pomeroy Technologies

Provide onsite end-user support for Windows and macOS devices, troubleshoot OS, applications, peripherals, manage tickets, perform deployments, system restores, assist L2/L3 engineers, and support projects across multiple Disney locations.

Provide remote and in-person desktop support: respond to help desk tickets, troubleshoot PC hardware/software, administer user and email accounts, document tasks in SharePoint, procure supplies, follow escalation procedures, and train junior team members.

Perform break-fix triage for hardware and software on end-user systems, including printers, POS, servers and workstations. Provide customer-facing support, troubleshoot using flow-chart methods, obtain required vendor certifications, work independently and as part of a team, and handle physical tasks such as lifting and site mobility.