Jobs at Polymarket

Lead engineering for Polymarket’s clearing, payments, and risk systems, including the FCM build, clearing engine, settlement, reconciliation, ledger, payment rails, and real-time risk controls. Partner with operations, treasury, compliance, legal, and business teams to meet regulatory requirements. Hire and manage senior engineers, establish technical standards, oversee on-call operations, and guide a regulated 0-to-1 financial infrastructure build.

Lead Polymarket’s user acquisition function across paid social, paid search, influencer, referral, and emerging channels. Own full-funnel growth from signup through first trade, manage budgets and channel strategy, develop channel specialists, build testing roadmaps, improve attribution and reporting, partner with brand and data teams, and identify acquisition opportunities suited to regulated markets.

Design, build, and operate high-scale backend systems and APIs, primarily in Go. Set technical direction, solve complex distributed-systems problems, improve production reliability and performance, lead incident response, and ensure correctness in financially sensitive systems. Partner across teams, mentor engineers, lead design reviews, and establish engineering standards.

Lead the technical strategy, architecture, and development of Mission Control, Polymarket’s internal operational platform. Build scalable full-stack systems, market automation, core abstractions, and workflows supporting markets, compliance, operations, and growth. Partner with cross-functional leaders, make high-stakes architectural decisions, mentor engineers, establish engineering standards, and deliver large cross-team initiatives in a regulated exchange environment.

Own and build Polymarket’s escalations and formal complaints program, including intake, classification, workflows, resolution timelines, regulatory reporting, and audit-ready documentation. Handle sensitive customer cases, coordinate with Legal, Compliance, Trust and Safety, Product, Engineering, and Policy, analyze complaint trends, drive root-cause fixes, and train agents and AI systems on escalation procedures.

Own executive escalations and high-visibility customer issues across X, Discord, Reddit, and community channels. Triage sensitive cases, draft audience-appropriate responses, coordinate incident messaging with Communications, resolve cases involving prominent users, monitor emerging issues, and brief Product and Policy on recurring feedback. The role requires strong judgment, exceptional writing, independent ownership, and comfort operating publicly with incomplete information.

Build and lead Polymarket’s Tier 3 in-house support organization from the ground up. Responsibilities include hiring and coaching specialists and leads, managing escalations, complaints, and DeFi support queues, defining tiered escalation paths, monitoring service levels and customer metrics, handling sensitive policy exceptions, and partnering with Compliance, Product, and Engineering to improve policies and products.

Own customer experience readiness for new products, market types, and geographic launches. Build readiness plans, manage pilot support pods, create SOPs and training with Enablement, monitor launch performance, and define stable handoff criteria. Partner closely with Product and Engineering to influence scope, establish international launch frameworks, and transition successful launches to scaled operations or external support partners.

Own the customer experience data foundation by designing dbt models, pipelines, data quality tests, documentation, semantic layers, dashboards, and self-service datasets. Integrate support, KYC, withdrawal, CRM, workforce management, and market resolution data into the cloud warehouse. Identify recurring support issues, communicate findings to stakeholders, and partner with data engineering on infrastructure and governance.

Own Polymarket’s CX technology stack and roadmap across ticketing, CRM, AI automation, and integrations. Configure and evaluate Decagon AI agents, translate CX needs into engineering requirements, lead tooling rollouts, manage APIs and data flows, administer platforms, and oversee vendor relationships. The role requires hands-on support-platform administration, AI automation deployment, technical program management, and effective collaboration across Engineering, Operations, and vendors.

Build Polymarket’s CX data and analytics function, defining service and customer experience metrics, creating dbt models and reporting, and delivering actionable insights to leadership. Lead Analytics Engineers, partner with central data engineering on pipelines and infrastructure, and develop measurement frameworks for AI automation. Apply forecasting and modeling to staffing, contact drivers, and AI deflection while communicating recommendations to executive audiences.

Owns the integrated quality assurance, knowledge management, content, and learning development system for human and AI customer support. Responsibilities include defining QA standards, auditing conversations, building AI-assisted QA, maintaining help center and knowledge content, designing agent training, incorporating compliance reviews, analyzing quality metrics, and hiring and managing specialists across QA, content, and L&D.

Leads business operations at Polymarket by owning planning cycles, OKRs, business reviews, metrics infrastructure, cross-functional initiatives, executive reporting, and operational process development. The role drives prioritization, resolves execution barriers, launches unowned initiatives, and builds scalable operating systems in a fast-growing, ambiguous technology marketplace environment.

Lead month-end, quarter-end, and year-end close under US GAAP; perform reconciliations, journal entries, accruals, and balance sheet reviews; manage payments and contracts; support audits and internal controls; maintain GL integrity and improve ERP and automation systems; contribute to strategic projects including monetization, international expansion, product launches, and M&A support.

Coordinates end-to-end interview scheduling across teams and time zones, manages candidate communications, maintains ATS records, supports recruiters and hiring managers, improves recruiting processes, and assists with talent projects. The role requires strong organization, attention to detail, proactive problem-solving, and the ability to manage high-volume hiring logistics in a fast-paced startup environment.

Lead finance for a newly registering Futures Commission Merchant, overseeing regulatory capital, daily segregation and customer-funds calculations, Form 1-FR-FCM filings, monthly close, standalone financial statements, audits, examinations, controls, and reporting to senior leadership and the Audit Committee.

Own the US crypto markets product surface, including roadmap, prioritization, market formats, resolution mechanisms, and trader-facing features. Coordinate engineering and design execution, collaborate with market makers to improve liquidity and market structure, analyze trader and volume data, run product experiments, monitor competitors, and drive cross-functional alignment. The role requires deep crypto and trading knowledge, strong analytics, rapid decision-making, and end-to-end product ownership.

Designs and implements pricing and risk infrastructure for Polymarket’s perpetual futures exchange. Responsibilities include aggregating spot prices, creating funding-rate formulas, setting margin and leverage parameters, writing formal specifications, shipping production code, and monitoring live-market performance. The role investigates pricing anomalies, handles market-data failures and adversarial conditions, and owns continuous improvements to production systems.

Staff Android Engineer responsible for setting Android technical direction, making architectural decisions, and building scalable trading app features. Owns payments flows, real-time market data, core UI, Jetpack Compose interfaces, CI/CD pipelines, Gradle configuration, and WebSocket/gRPC integrations. Provides technical leadership across a distributed team, improves engineering standards, identifies architectural gaps, and incorporates AI tools into development workflows.

Own monthly, quarterly, and annual US GAAP close processes across multiple entities, including consolidated reporting and statutory filings. Maintain and expand SOX controls, apply complex technical accounting standards, support CFTC and regulatory filings, improve accounting systems and workflows, advise on product launches and M&A, and mentor junior accounting staff.