Jobs at Polymarket

Resolve customer support issues across chat, email, and social channels; investigate disputed market resolutions; identify recurring problems; create help center content; monitor high-volume queues; and collaborate with policy, product, and operations teams. The role requires clear writing, sound judgment in ambiguous situations, and the ability to learn prediction markets and crypto transactions.

Leads Polymarket’s product marketing strategy and function, including positioning, messaging, audience segmentation, go-to-market planning, launches, customer and competitive insights, performance measurement, and post-launch optimization. Partners with Product, Growth, Brand, and Communications to drive adoption and usage, translate complex trading mechanics into compelling narratives, and build the product marketing team.

Design and implement production-scale quantitative risk models for derivatives clearing, including market risk, margin, volatility, correlation, stress testing, counterparty exposure, and automated liquidation. Validate models through backtesting and established frameworks, monitor production performance, document assumptions for audits, and collaborate with engineering, trading, and product teams. The role requires strong Python development, quantitative mathematics, derivatives expertise, and critical evaluation of AI-generated code and models.

Owns Polymarket’s end-to-end fraud risk strategy, including first- and third-party fraud prevention, detection, investigations, controls, risk assessments, and regulatory readiness. Partners with Product and Engineering to ship fraud controls, leads analysts and investigators, manages vendors, reports risk exposure to leadership, and ensures findings are resolved. The role requires strong influence, deep fintech or payments fraud expertise, AI fluency, commercial judgment, regulatory knowledge, and SQL-based data analysis.

Investigate escalated AML, fraud, sanctions, and terrorist-financing cases across card, ACH, and stablecoin transactions. Analyze customer activity, linked accounts, and profiles; prepare FinCEN Suspicious Activity Reports or documented declinations; support subpoenas and 314(a) reviews; and conduct analyst quality reviews. The role also provides case guidance, feedback, training materials, and job aids while independently managing a high-volume caseload under evolving regulatory requirements.

Owns Polymarket’s guerilla and stunt marketing strategy and execution across live sports, news cycles, and cultural events. Responsibilities include identifying reactive opportunities, pitching concepts, managing permits, vendors, travel, talent, and on-site activations, monitoring social and sports news, maintaining a stunt pipeline, and measuring earned media, reach, and engagement. The role requires independent field execution, rapid decision-making, strong sports knowledge, and a proven record of viral campaigns.

Own and ship complex frontend features across Polymarket’s core web surfaces. Collaborate across frontend, backend, QA, product, design, and infrastructure teams; improve reliability, observability, performance, and frontend architecture; respond to production incidents; and connect engineering work to product outcomes. The role requires strong React, Next.js, and TypeScript expertise, crypto or Web3 experience, independent execution, and high-quality technical decision-making.

Build and lead Polymarket’s retention organization, owning lifecycle, CRM operations, analytics, incentives, active-trader retention, and LTV. Set retention strategy, budgets, messaging rules, incrementality testing, and cross-functional plans for major events. Report performance to executive leadership, influence product roadmaps, manage managers, and establish compliant retention practices in a regulated environment.

Lead engineering for Polymarket’s clearing, payments, and risk systems, including the FCM build, clearing engine, settlement, reconciliation, ledger, payment rails, and real-time risk controls. Partner with operations, treasury, compliance, legal, and business teams to meet regulatory requirements. Hire and manage senior engineers, establish technical standards, oversee on-call operations, and guide a regulated 0-to-1 financial infrastructure build.

Lead Polymarket’s user acquisition function across paid social, paid search, influencer, referral, and emerging channels. Own full-funnel growth from signup through first trade, manage budgets and channel strategy, develop channel specialists, build testing roadmaps, improve attribution and reporting, partner with brand and data teams, and identify acquisition opportunities suited to regulated markets.

Design, build, and operate high-scale backend systems and APIs, primarily in Go. Set technical direction, solve complex distributed-systems problems, improve production reliability and performance, lead incident response, and ensure correctness in financially sensitive systems. Partner across teams, mentor engineers, lead design reviews, and establish engineering standards.

Lead the technical strategy, architecture, and development of Mission Control, Polymarket’s internal operational platform. Build scalable full-stack systems, market automation, core abstractions, and workflows supporting markets, compliance, operations, and growth. Partner with cross-functional leaders, make high-stakes architectural decisions, mentor engineers, establish engineering standards, and deliver large cross-team initiatives in a regulated exchange environment.

Own customer experience readiness for new products, market types, and geographic launches. Build readiness plans, manage pilot support pods, create SOPs and training with Enablement, monitor launch performance, and define stable handoff criteria. Partner closely with Product and Engineering to influence scope, establish international launch frameworks, and transition successful launches to scaled operations or external support partners.

Own Polymarket’s CX technology stack and roadmap across ticketing, CRM, AI automation, and integrations. Configure and evaluate Decagon AI agents, translate CX needs into engineering requirements, lead tooling rollouts, manage APIs and data flows, administer platforms, and oversee vendor relationships. The role requires hands-on support-platform administration, AI automation deployment, technical program management, and effective collaboration across Engineering, Operations, and vendors.

Leads business operations at Polymarket by owning planning cycles, OKRs, business reviews, metrics infrastructure, cross-functional initiatives, executive reporting, and operational process development. The role drives prioritization, resolves execution barriers, launches unowned initiatives, and builds scalable operating systems in a fast-growing, ambiguous technology marketplace environment.

Lead month-end, quarter-end, and year-end close under US GAAP; perform reconciliations, journal entries, accruals, and balance sheet reviews; manage payments and contracts; support audits and internal controls; maintain GL integrity and improve ERP and automation systems; contribute to strategic projects including monetization, international expansion, product launches, and M&A support.

Coordinates end-to-end interview scheduling across teams and time zones, manages candidate communications, maintains ATS records, supports recruiters and hiring managers, improves recruiting processes, and assists with talent projects. The role requires strong organization, attention to detail, proactive problem-solving, and the ability to manage high-volume hiring logistics in a fast-paced startup environment.

Own the US crypto markets product surface, including roadmap, prioritization, market formats, resolution mechanisms, and trader-facing features. Coordinate engineering and design execution, collaborate with market makers to improve liquidity and market structure, analyze trader and volume data, run product experiments, monitor competitors, and drive cross-functional alignment. The role requires deep crypto and trading knowledge, strong analytics, rapid decision-making, and end-to-end product ownership.

Own Polymarket’s cross-channel media planning, forecasting, pacing, measurement, reporting, and financial reconciliation. Build scenario models covering spend, acquisition costs, payback, and seasonality; lead mix modeling, incrementality testing, and geographic experiments; identify optimization opportunities; and reconcile media spending with invoices and finance records. Develop dashboards and a reliable analytics source of truth while presenting concise, evidence-based recommendations to leadership.

As a Regulatory Attorney, you will support the legal and regulatory strategies for a CFTC-regulated exchange, advise on applicable regulations, analyze legal issues, draft contracts and regulatory filings, and engage with regulators.