Teams at Polymarket

Resolve customer support issues across chat, email, and social channels; investigate disputed market resolutions; identify recurring problems; create help center content; monitor high-volume queues; and collaborate with policy, product, and operations teams. The role requires clear writing, sound judgment in ambiguous situations, and the ability to learn prediction markets and crypto transactions.

Leads Polymarket’s product marketing strategy and function, including positioning, messaging, audience segmentation, go-to-market planning, launches, customer and competitive insights, performance measurement, and post-launch optimization. Partners with Product, Growth, Brand, and Communications to drive adoption and usage, translate complex trading mechanics into compelling narratives, and build the product marketing team.

Design and implement production-scale quantitative risk models for derivatives clearing, including market risk, margin, volatility, correlation, stress testing, counterparty exposure, and automated liquidation. Validate models through backtesting and established frameworks, monitor production performance, document assumptions for audits, and collaborate with engineering, trading, and product teams. The role requires strong Python development, quantitative mathematics, derivatives expertise, and critical evaluation of AI-generated code and models.