Jobs at Plume Design, Inc

Serve as the primary technical and operational advisor for strategic ISP and enterprise customers. Coordinate cross-functional teams to drive onboarding, deployments, integrations, escalations, release planning, and platform adoption. Lead troubleshooting, analyze operational trends, create customer-facing documentation, and translate feedback into product recommendations to improve outcomes.

Build and maintain scalable cloud infrastructure and CI/CD pipelines, implement observability and automation to ensure high availability, collaborate with engineering teams on operability, participate in global on-call rotation, and optimize cloud resource cost and performance.

Lead architecture and delivery of TR-369 cloud controller and firmware strategy across RDK-B/PrplOS/OpenSync. Drive WiFi 6/6E/7 feature design, cloud-to-CPE interactions, security hardening (mTLS/X.509), vendor integration, architectural reviews, and mentor senior engineers to translate roadmap into production milestones.

Design, build, and operate large-scale production data pipelines and warehouses. Collaborate with stakeholders, write maintainable code, ensure data quality, provide production support, mentor junior engineers, and enforce data protection and documentation best practices.

The Senior Software Engineer will design, develop, and maintain software components for the networking platform, focusing on Wi-Fi technologies and embedded systems while collaborating across teams and leading product feature development.

Support QA by preparing feature and regression test plans, designing and executing manual and automated test cases, maintaining test environments, analyzing and reporting defects, verifying fixes, preparing execution reports, and collaborating with development teams to test new features.

Design and implement cloud-based algorithms and architectures to optimize Wi‑Fi network performance using new standards (Wi‑Fi 7), client and AP metrics, ML and formal optimization. Analyze wireless measurements, define controllable parameters, build real-time and offline solutions, and create monitoring, statistics, and dashboards for service providers.

Lead architecture and delivery of large-scale, cloud-native distributed systems. Own service lifecycle in Kubernetes, drive scalability and reliability, mentor engineers, participate in on-call, and coordinate cross-functional initiatives.

The Senior Technical Account Manager acts as a technical advisor for ISP and Enterprise customers, driving successful adoption of Plume's solutions while coordinating cross-functional efforts and managing customer relationships.