Jobs at Plume Design, Inc

Own cross-functional technical programs supporting Customer Success, coordinating Product, Engineering, NOC, and Operations. Validate customer-focused releases, configurations, and integrations; lead change management, enablement, communications, and training; triage customer-impacting technical issues; maintain PMO trackers, status reports, and risk logs; and advise leadership on priorities and customer needs.

Develop and architect scalable backend features for Plume’s cloud-based SaaS platform. Responsibilities include writing reliable and testable code, optimizing application and database performance, building secure microservices, maintaining CI/CD practices, troubleshooting issues, documenting systems, collaborating cross-functionally, and mentoring junior engineers.

Develop firmware and end-to-end software solutions for Wi-Fi access points and OpenSync-enabled connected devices. Collaborate across cloud, embedded, web, data, and product teams; engage directly with customers; write and review production code; solve integration and architectural challenges; and deploy, operate, and troubleshoot applications in Kubernetes environments.

Own strategic ISP customer accounts across onboarding, adoption, value realization, retention, renewals, and expansion. Serve as an executive trusted advisor, lead business reviews, mitigate churn, and partner with Sales, Product, Marketing, and Engineering. Help scale Plume’s Customer Success function through improved playbooks, tooling, engagement models, customer advocacy, and standardized methodologies.

Provides technical post-sales support for APAC enterprise and service-provider customers. Manages accounts and projects, triages and troubleshoots platform issues, coordinates cross-functional and vendor teams, supports API users, defines feature requirements, leads testing and implementation, and communicates product improvement recommendations. Serves as the subject matter expert for Plume’s cloud platform, networking technologies, gateway devices, APIs, and firmware integrations.

Lead and develop machine learning, LLM, and automation projects using large-scale network and device telemetry. Clean and transform data, engineer features, build models for anomaly detection, forecasting, and optimization, and deliver reproducible analyses with Python and SQL. Collaborate with engineering and product teams to deploy, integrate, and monitor models in production while contributing to MLOps workflows.

Develop and maintain scalable cloud-native infrastructure, infrastructure-as-code, observability systems, and CI/CD pipelines. Partner with engineering teams to improve service reliability, participate in global on-call rotations, automate operational processes, and optimize cloud resources for cost and performance. The role requires software engineering, Kubernetes, cloud platforms, monitoring, configuration management, and distributed systems expertise.

Owns end-to-end planning and delivery of complex SRE programs spanning infrastructure, data platforms, observability, and CI/CD. Responsibilities include maintaining roadmaps, milestones, dependencies, and success metrics; facilitating Agile ceremonies; managing risks and blockers; coordinating engineering, product, SRE, and leadership stakeholders; and measuring delivery and pipeline performance across globally distributed teams.

Own the end-to-end strategy, roadmap, and outcomes for a network intelligence and security product serving ISP customers. Partner with engineering, data science, security, and compliance teams on architecture, ML evaluation, privacy, and production delivery. Conduct customer discovery, analyze market and threat trends, define requirements and metrics, build business cases, and represent the product to technical customers, executives, sales, marketing, and public audiences.

Own the architecture, design, implementation, validation, and upstreaming of broadband router firmware across RDK-B, prplOS, OpenWRT, and OpenSync. Lead Wi-Fi, EasyMesh, onboarding, networking, data model, and performance features; maintain Yocto builds; resolve release blockers; upstream fixes; review code; mentor engineers; and collaborate with QA, program management, and global architects.

Leads complex technical programs for Plume’s cloud-based smart-space platform. Owns project scope, schedules, risks, dependencies, roadmaps, stakeholder communications, milestone reviews, executive decisions, and recovery strategies. Partners closely with product, firmware, driver, hardware, QA, and engineering teams on Wi-Fi feature development, interoperability, performance optimization, certification, release planning, defect triage, and successful end-to-end delivery.

Leads the NOC L2 engineering team, overseeing escalated incident triage, on-call rotations, incident response, root-cause analysis, runbooks, operational metrics, and 24/7 coverage. Partners with Engineering, Infrastructure, Product, and L1 NOC teams to improve platform reliability and reduce recurring incidents. Responsibilities include hiring, coaching, performance management, technical escalation support, postmortems, and continuous operational improvement.

Lead and develop a global Site Reliability Engineering team while establishing reliability standards, incident response, change management, and disaster recovery practices. Drive system availability, scalability, performance, and operational excellence; reduce toil; oversee SRE initiatives and metrics; support hiring and onboarding; manage budgets and resources; and collaborate with engineering, product, infrastructure, and senior leadership.

Design, build, and deploy data-driven models using large-scale network and device telemetry. Responsibilities include data cleaning, feature engineering, analytical pipeline development, machine learning for anomaly detection, forecasting and optimization, and collaboration with engineering and product teams to deploy and monitor models. The role also translates business requirements into analytical solutions and contributes to MLOps workflows.

Leads end-to-end quality engineering for broadband, WiFi, firmware, cloud, API, microservice, and networking solutions. Defines test strategies, automation frameworks, quality gates, release criteria, and reliability practices. Performs complex debugging and root-cause analysis, integrates testing with CI/CD, improves observability and testability, and drives continuous quality improvements. Provides technical leadership, mentors QA engineers, manages cross-functional initiatives, and promotes automation-first, quality-by-design practices across Core Engineering.

Develop and maintain scalable cloud infrastructure, infrastructure-as-code, observability systems, and CI/CD pipelines. Partner with engineering teams to improve service reliability and operability, automate operational tasks, optimize cloud costs, and support critical production systems through a global on-call rotation.

Lead design and delivery of large-scale, cloud-native services powering millions of devices. Architect solutions for scalability and integration, own full service lifecycle in Kubernetes, mentor engineers, participate in on-call support, and drive engineering best practices across cross-functional teams.

Leads a globally distributed Core Engineering team of firmware, cloud, and QA engineers. Responsibilities include people management, hiring, career development, sprint and backlog ownership, release readiness, dependency coordination, and technical direction across embedded Linux, broadband gateway, and cloud platforms. The manager partners with technical leads, product owners, TPMs, and architects to make architectural trade-offs, improve engineering quality, and deliver firmware and platform software at scale.

Develop and execute automated security tests for Deep Packet Inspection engines and secure network traffic inspection. Validate L2-L7 behavior, TLS/SSL inspection, traffic classification, malformed and evasive packets, intrusion detection patterns, and vulnerabilities such as DNS tunneling and port scanning. Extend DPI tools, analyze PCAPs, identify defects and performance issues, and collaborate with firmware and automation teams to validate access-control logic.