Jobs at PLS Financial Services, Inc.

The Director of Operations oversees regional store operations, ensures excellent customer service, fosters team development, manages financial performance, and implements strategic initiatives for growth.

Overnight Managers support CSRs during overnight hours, ensuring compliance with regulations and excellent customer service, while managing store operations and resolving complaints.

The Overnight Manager oversees CSRs during overnight shifts, ensures compliance with policies, resolves customer complaints, and manages operations to meet financial goals.

The Manager of Training and Communications assesses, develops, and implements learning solutions, manages projects, and oversees company communications to support business goals.

The Overnight Manager oversees on-call support for Customer Service Representatives during overnight shifts, ensuring compliance, productivity, and outstanding customer service while handling various operational responsibilities.

The Payments Product Manager will manage card programs, conduct financial reviews, identify product opportunities, and collaborate with Marketing and Operations teams to improve customer experience and drive product innovation.

The Payroll Manager oversees payroll operations for 3,500 employees, ensuring compliance with laws, managing tax filings, and leading system audits while focusing on process improvements and team leadership.

Provide overnight on-call support to Customer Service Representatives, enforce policies and regulatory compliance, approve checks within limits, perform video audits, resolve customer complaints, prepare reports, maintain store safety and cleanliness, and support store management to meet operational and financial goals.

Oversee Corporate Accounting and manage financial systems, ensuring accurate reporting, data integration, and compliance with accounting standards.

Provide centralized underwriting support including data entry, rating new and renewal accounts, endorsement processing, policy issuance, diary and renewal follow-up, and customer service for agents and customers. Train and mentor team members and meet production, quality, and service standards in a high-volume environment.

Partner with stores and internal teams to conduct monthly operational assessments, support compliance and AML/OFAC efforts, coordinate audits, ensure training and credential management, provide coaching at store locations, and report findings to management to improve store practices and regulatory adherence.

Lead IT compliance activities including audits, assessments, evidence management, remediation tracking, and control improvement across PCI DSS, GLBA, NIST CSF, cloud/SaaS, and vendor risk. Partner with security, IT, audit, and legal to support exams, document controls, prepare metrics, and translate regulatory changes into operational updates.

Provide consultative employee-relations support to field leadership across multiple units: conduct investigations, counsel leaders, analyze HR metrics, ensure regulatory compliance, drive change management, prepare reports, and develop proactive HR strategies to improve engagement and performance. Frequent partnership with support center teams and ~25% travel.