Teams at PLS Financial Services, Inc.

Provide consultative employee-relations support to field leadership across multiple units: conduct investigations, counsel leaders, analyze HR metrics, ensure regulatory compliance, drive change management, prepare reports, and develop proactive HR strategies to improve engagement and performance. Frequent partnership with support center teams and ~25% travel.

Lead early-stage product innovation for financial services: uncover customer needs, evaluate market opportunities, build business cases, validate concepts, run pilots, and transition validated products into development while partnering cross-functionally and tracking post-launch performance.

The Director of Operations oversees regional store operations, ensures excellent customer service, fosters team development, manages financial performance, and implements strategic initiatives for growth.