Teams at Plotline

Lead QA strategy and build automation frameworks for web, API, and backend systems. Integrate tests into CI/CD, design scalability/performance/security tests for AI features, prevent bugs through early design reviews, and establish release criteria, processes, and documentation.

Own assigned in-app and off-app product modules end-to-end: define roadmaps, gather customer insights, prioritize and scope features, drive delivery with design and engineering, measure adoption and value, and iterate to improve retention and expansion.

Provide end-to-end technical support for an AI B2B SaaS product: triage and resolve incidents, communicate resolutions, create knowledge bases, onboard customers, escalate complex issues to engineering, and improve support workflows and product experience.