Jobs at Playlist

Leads strategic execution and delivery of complex cybersecurity and IT programs, managing timelines, risks, resources, prioritization, and stakeholder communication. Develops program templates and progress metrics, resolves blockers, and drives continuous improvement. Applies technical fluency across IAM, endpoint security, cloud risk, compliance frameworks, and system architecture to guide strategy, tradeoffs, and executive communication.

Lead product security initiatives across the software development lifecycle. Integrate and operate SAST, DAST, SCA, WAF, and CNAPP tools in CI/CD pipelines; triage vulnerabilities, drive remediation, and validate fixes. Build automation and LLM-assisted security tooling for vulnerability discovery and remediation. Partner with engineering and platform teams on cloud and application security, conduct testing, define security requirements, measure security outcomes, and lead cross-functional initiatives.

Supports cross-functional pricing and inventory programs from concept through launch and scale. Designs beta tests, develops strategic frameworks and roadmaps, manages timelines and resources, facilitates decisions in ambiguous situations, and collaborates with data science, sales, marketing, product, and business leaders. Uses data analysis, test design, and business insights to drive measurable outcomes across a global marketplace.

Build and operate reliable backend systems and APIs for high-traffic products. Responsibilities include distributed system design, data modeling, service architecture, performance tuning, automated testing, observability, incident management, and end-to-end feature delivery. The role partners with Product and Design, makes architecture decisions, mentors engineers, and applies AI-assisted development tools responsibly.

Lead and mature the global SOX 404 compliance program across multiple entities, including a newly acquired European business. Responsibilities include control design and testing, risk assessments, remediation, financial reporting controls, M&A integration, audit coordination, and cross-functional collaboration with Finance, IT, HR, Operations, Cyber Security, and external auditors. The role also supports public-company readiness, automation initiatives, and future team development.

Leads demand generation and product marketing for Playlist’s Beauty & Wellness SaaS division. Builds an AI-native marketing function, launches new AI products, manages paid and organic acquisition, owns positioning and messaging, and oversees experimentation, lead quality, conversion, retention, and payback. Partners with sales leadership, hires and develops the marketing team, manages media budgets, and contributes to divisional strategy and thought leadership.

Leads global SMB sales for Playlist’s Beauty & Wellness division, owning revenue targets, sales strategy, multi-product motions, forecasting, pipeline management, and performance reporting. Builds and manages the sales organization, establishes playbooks for AI-native SaaS products, applies automation across sales processes, oversees hiring and incentives, and contributes to divisional strategy. Requires extensive sales leadership experience, strong analytics, commercial judgment, and the ability to operate in entrepreneurial, high-growth environments.

Owns the Beauty & Wellness strategic accounts business, including new-logo acquisition, renewals, expansion, retention, forecasting, and revenue targets. Leads executive relationships with enterprise operators, manages commercial deal governance, and builds the account management organization. Establishes segmentation, resourcing, compensation, and performance systems while applying AI to improve revenue and efficiency. Contributes to divisional strategy and leads organizational growth across a significant existing ARR book.

Build and ship cross-platform React Native features for iOS and Android consumer applications. Own mobile functionality end to end, including UI, networking, persistence, offline support, testing, performance, observability, and store releases. Collaborate with Product, Design, and QA, maintain native modules when needed, and use AI-assisted tools to improve development speed and quality.

Develops revenue KPIs, automated reports, sales performance insights, capacity plans, quotas, and pipeline analyses. Partners with Sales Operations, Business Intelligence, Finance, and Total Rewards to improve CRM processes, data accessibility, sales effectiveness, and annual-plan performance. Presents actionable findings to revenue and senior leadership while using AI tools and automation to accelerate reporting and streamline workflows.

Provides first-line IT support to employees by responding to tickets, troubleshooting hardware and software, managing installations and configurations, supporting credentials and access, maintaining documentation, and improving IT workflows. The role requires strong Windows and Mac expertise, network and identity troubleshooting, ServiceNow experience, endpoint and mobile device management knowledge, and excellent communication and customer service skills.

Leads strategic FP&A partnership for a B2B SaaS portfolio across Studio Fitness and Beauty. Owns revenue forecasting, annual planning, business reviews, financial modeling, scenario analysis, resource allocation, and executive decision support. Partners with general managers and go-to-market, product, and engineering leaders while leading and developing a globally distributed six-person FP&A team. Also supports process improvements, M&A, financial due diligence, and strategic initiatives.

Lead the vision, strategy, and roadmap for shared global payment capabilities. Drive payment processing, partner integrations, reliability, scalability, reporting, and platform adoption across products and markets. Partner with Engineering, Design, Compliance, Finance, Risk, Operations, and go-to-market teams to make build-versus-buy decisions, align priorities, improve merchant and consumer payment experiences, and establish scalable product principles and operating practices.

Develop and administer Playlist’s ServiceNow platform across ITSM, ITOM, and CMDB. Build workflows, automations, portals, scripts, integrations, and custom interfaces while maintaining security, governance, upgrades, and platform hygiene. Gather requirements, coordinate technical projects, manage vendor relationships, create roadmaps and runbooks, resolve support issues, and mentor junior engineers. The role also requires integrating cloud and identity technologies and communicating technical concepts to stakeholders.

Leads complex, cross-functional technical programs across Salesforce, product, and go-to-market teams. Owns initiatives from strategy and scoping through delivery, launch, and adoption; builds roadmaps, governance, reporting, and operating cadences; manages dependencies, resources, risks, and trade-offs; and presents recommendations to senior leadership. Partners with RevOps, engineering, BI, sales, marketing, onboarding, and support teams to drive measurable business outcomes in ambiguous environments.

Build and optimize sales sequences, cadences, collateral, and enablement content using AI-forward workflows. Administer sales engagement, learning management, and conversation intelligence tools, including permissions, licenses, learning paths, and basic configurations. Monitor cadence performance, troubleshoot user issues, coordinate vendor support, and maintain organized content systems. Collaborate with sales leadership and enablement teams on onboarding, training, and strategic initiatives while aligning sales technology and messaging with revenue priorities.

Prospect for corporate wellness clients through outbound calls and emails, build opportunities in Salesforce or similar CRM, grow the sales pipeline, craft proposals, share outreach strategies, communicate progress, and meet monthly sales goals and daily KPIs.

Develop and improve software applications through systems analysis, coding, testing, documentation, code reviews, and reliability enhancements. The role includes identifying risks, supporting Agile delivery, participating in on-call rotations, mentoring junior engineers, delegating work, contributing to hiring, and collaborating across product and engineering teams to deliver stable, high-quality releases.

Provides advanced helpdesk support, serves as an escalation point, troubleshoots Windows and Mac hardware and software, manages endpoint and mobile devices, supports identity and SaaS access, documents solutions, assists with onboarding and offboarding, and improves IT processes. The role also supports office technology and workplace-related IT needs while mentoring junior technicians and communicating technical concepts clearly to employees.

Lead and grow Security and IT technical program management teams, oversee the cybersecurity and IT portfolio, establish prioritization and reporting processes, translate strategy into roadmaps, manage enterprise risks and dependencies, and communicate delivery status and trade-offs to executives. The role requires strong program leadership, technical fluency, cybersecurity knowledge, and experience managing people and complex cross-functional initiatives.