Jobs at Playlist

Manage the full B2B sales cycle for ClassPass’s corporate wellness solution, including prospecting, lead generation, relationship building, presentations, negotiation, closing, implementation coordination, pipeline management, forecasting, and KPI tracking. The role targets mid-market and enterprise clients, requires collaboration with internal stakeholders, and focuses on consistently exceeding revenue goals.

Build and maintain performant, accessible React applications for a large-scale SaaS platform. Lead frontend architecture and platform direction, including tooling, performance, observability, testing, and responsive design. Partner with Product, Design, and Engineering to deliver features, author RFCs, lead cross-squad initiatives, and mentor engineers. Promote scalable design systems, clean components, reliable development practices, and an inclusive engineering culture.

Owns end-to-end B2B lifecycle marketing campaigns across email, in-product messaging, SMS, and web channels. Develops segmented and personalized programs supporting acquisition, engagement, upsell, retention, and expansion. Leads campaign planning, execution, experimentation, reporting, and optimization while partnering with Product Marketing, Sales, Onboarding, Creative, and Marketing Technology. Uses analytics to define success metrics, improve performance, and strengthen automation capabilities.

Lead full-cycle recruiting for strategic go-to-market roles, partnering with hiring managers on hiring plans, sourcing hard-to-find talent, managing candidate pipelines, and delivering an inclusive candidate experience. Use recruiting data and Greenhouse to improve processes, maintain compliance, and guide stakeholders. Collaborate with People and Culture partners, represent the company at recruiting events, and support diverse team building across global brands.

Leads full-cycle recruiting for go-to-market and sales roles, partnering with hiring managers to develop hiring plans, build talent pipelines, assess candidates, and manage offers. Uses recruiting data and funnel metrics to improve processes, maintains Greenhouse compliance, delivers an inclusive candidate experience, collaborates with People and Culture partners, and represents the company at recruiting events.

Develops, tests, troubleshoots, and maintains software applications, APIs, websites, frameworks, utilities, and databases. Performs systems analysis, improves reliability and security, contributes to technical documentation, and follows software development and Agile practices. Builds AI-powered features using LLM APIs and related technologies, collaborates with product and engineering teams, supports releases, analyzes service performance, and participates in occasional on-call rotations.

Develops statistical models, experiments, and scalable data products to improve marketplace efficiency, retention, growth, and automation. Partners with cross-functional teams to translate complex analyses into business recommendations, builds anomaly detection and recommendation systems, establishes measurement frameworks, and mentors analysts and junior data scientists. Requires strong statistical inference, causal modeling, production engineering, communication, and business judgment.

Conduct outbound calls and email outreach to prospective corporate clients, build sales opportunities in Salesforce or similar CRM tools, grow the pipeline, develop relationships, prepare proposals, share prospecting strategies, and meet monthly sales goals and daily KPIs.

Supports sales compensation processing across multiple brands by calculating commissions, managing manual payments and adjustments, handling new-hire setup and license administration, resolving commission inquiries, identifying discrepancies, and coordinating with Payroll, Sales Operations, and Finance. The role requires advanced Excel skills, strong attention to detail, deadline management, clear communication, and thorough process documentation for handoff at the end of the contract.

Drive high-volume outbound sales to single-location health, wellness, and beauty businesses. Responsibilities include prospecting, cold calling, emailing, texting, social outreach, product demonstrations, needs assessment, negotiation, closing contracts, relationship building, pipeline management, and tracking activity in Salesforce, Salesloft, Gong, and other sales tools. Consistently achieve monthly and quarterly revenue targets while staying current on product updates and industry trends.

Leads corporate strategy initiatives from scoping through execution, including partnerships and transactions. Develops investment theses, conducts research, builds financial models, and presents recommendations to executive leadership. Partners with Legal, Finance, and cross-functional stakeholders to align priorities, influence decisions, and execute strategic opportunities. Builds external relationships and mentors junior team members.

Design and launch AI-native products for small businesses in health, beauty, and wellness. Partner with customers, Product, and Engineering to identify needs, shape product strategy, create end-to-end experiences, prototype with AI tools, and ship scalable workflows. The role owns design from early concepts through launch and iteration while establishing cohesive interaction patterns, reusable systems, and trust-centered experiences for probabilistic AI outputs.

Configure and support customer implementations of the Kite franchise management platform. Partner with Implementation, Customer Success, Product, Engineering, and Operations to onboard customers, build demo environments, troubleshoot issues, test functionality, and improve documentation and processes. Guide customers on configuration best practices, translate feedback into product recommendations, and develop internal expertise on Kite and franchise operations.

Own Playlist’s technical GRC architecture, including a unified Master Control List, cross-framework mappings, control lifecycles, evidence requirements, and audit automation. Build scalable GRC tooling and AI-powered workflows for risk quantification, vendor assessments, evidence collection, and compliance monitoring. Partner with Security Engineering, Legal, Finance, and product teams to translate regulatory requirements into actionable controls and harmonize compliance across multiple brands.

Partners with senior leaders to align people strategies with business goals, coaches leaders, manages performance and employee relations, uses people data to guide decisions, and leads organizational design, workforce planning, talent, engagement, and global HR initiatives.

Supports sales compensation processing across Playlist brands by calculating commissions, managing manual payments and adjustments, resolving commission inquiries, reconciling data, identifying discrepancies, coordinating with Payroll, Sales Operations, and Finance, and documenting processes for handoff.

Lead full-cycle, high-volume recruiting for sales roles across the Americas. Build passive talent pipelines, run batch interview days and hiring sprints, advise stakeholders on hiring plans and funnel metrics, and monitor recruiting performance. Deliver an inclusive, high-quality candidate experience while partnering with People and Culture to meet hiring goals and fill training classes on schedule.

The Senior Compensation Analyst will develop and manage global compensation programs, including market benchmarking, salary structures, job architecture, pay ranges, incentive plans, offer recommendations, and pay reviews. The role creates dashboards, predictive models, and executive reporting, supports compensation cycles across multiple countries, ensures pay transparency and regulatory compliance, and improves compensation tools and processes. Strong analytical, communication, stakeholder management, and compensation expertise are required.

The Senior People and Culture Business Partner advises senior leaders on people strategy, organizational design, workforce planning, performance management, talent development, employee relations, and organizational change. The role uses people data to guide decisions, collaborates with HR specialties on talent programs, leads global HR initiatives, facilitates leadership and team events, and improves people processes in a fast-paced technology environment.

Build and maintain workforce data models, metrics, dashboards, and visualizations for People & Culture and business leaders. Partner with stakeholders to analyze hiring, retention, and organizational health, translate complex findings into actionable narratives, manage analytics roadmaps, and conduct ad hoc analysis. The role requires advanced SQL, cloud data warehouse modeling, data storytelling, careful handling of sensitive employee data, and strong attention to data quality.