Jobs at Plaud.ai

Leads brand operations for global marketing campaigns across Americas and EMEA. Owns campaign rollout plans, regional handoffs, localization workflows, creative intake and resourcing, production planning, marketing roadmaps, OKR tracking, project management, and team operating rhythms. Builds scalable playbooks and processes that improve consistency, prioritization, adoption, and on-time execution across global and regional teams.

Own integrated marketing campaigns across Germany, Austria, and Switzerland, adapting global strategies for local audiences. Manage creative, media, and PR agencies; coordinate sales, retail, product, and PR partners; activate campaigns across media, retail, e-commerce, and Amazon.de; and oversee regional budgets, performance analysis, ROI optimization, and campaign execution. The role requires native German, professional English, DACH market expertise, and at least five years of brand or integrated marketing experience.

Lead technical product marketing for Plaud’s software and AI portfolio. Translate product architecture and capabilities into positioning, messaging, content, enablement, and launch strategies. Own go-to-market architecture, coordinate cross-functional teams, support regional activation, and use customer, market, and launch insights to improve adoption and product narratives. The role requires strong technical fluency, excellent writing, project leadership, and experience operating independently in fast-changing environments.

Design, develop, and optimize core mobile app features; ensure robust software-hardware connectivity (BLE, Wi-Fi); implement data flows between mobile, firmware, and backend; debug and maintain multi-component systems; collaborate with hardware, firmware, backend, product, and design teams; adopt AI-assisted tools to improve development efficiency and code quality.

Develop and execute localized go-to-market and integrated marketing strategies for Hong Kong and Macau. Lead 360-degree campaigns spanning PR, digital, social, OOH, influencer/KOL, and offline channels. Manage regional stakeholders, marketing budgets, partnerships, negotiations, brand growth, and commercial performance. Requires deep Hong Kong market knowledge, P&L accountability, and professional fluency in Cantonese, Mandarin, and English.

Leads EMEA marketing strategy and regional sales growth while managing a 20-person, multifunctional marketing organization. Oversees performance marketing, PR, content, influencer, field marketing, and integrated campaigns. Owns budget planning, ROI optimization, experimentation, and cross-functional alignment with global brand, product marketing, IMC, and regional sales teams.

Leads global product marketing for an AI hardware and software portfolio, owning positioning, messaging, pricing input, competitive intelligence, and end-to-end product launches. Builds scalable messaging systems for regional teams, manages claims substantiation, guides roadmap decisions through market insight, and leads a global product marketing team. The role requires extensive consumer technology, AI, or hardware experience, multiple full launch cycles, competitive positioning expertise, and familiarity with hardware-plus-subscription pricing and marketplace conversion surfaces.

Owns commercial contract drafting, review, and negotiation across U.S. and EU markets. Provides practical legal advice to commercial, product, and operations teams; manages dispute resolution and outside counsel; supports intellectual property matters; and improves contract standards and legal processes. The role requires cross-border collaboration with U.S., EU, and Asia-based teams, occasional evening availability, and independent ownership of matters in a fast-paced technology company.

Build and operate batch transcription and streaming ASR API services across four global regions. Responsibilities include API design, model integration, authentication, rate limiting, versioning, documentation, multi-region deployment, monitoring, incident response, high-concurrency architecture, streaming protocols, async pipelines, autoscaling, and cost optimization. The role also supports B2B customers and collaborates with algorithm and product teams on the developer platform roadmap.

Research executive-level talent across AI, hardware, software, and commercial functions. Build competitive market maps and leadership pipelines using Boolean search, LinkedIn Recruiter, OSINT, AI sourcing platforms, and industry research. Develop personalized outreach, generate compensation and talent intelligence reports, and maintain accurate ATS/CRM pipelines while nurturing relationships with prospective VP, Director, and C-level candidates.

Designs and executes functional, performance, stability, compatibility, regression, and chaos testing for server-side systems and AI products. Evaluates search, recommendation, retrieval, memory, embedding, model-release, and AI-agent quality. Develops automated testing tools and scripts, establishes AI quality gates, and integrates testing pipelines into CI/CD. Requires experience with microservices, message queues, LLM/RAG systems, vector retrieval, inference frameworks, automation tools, Kubernetes, and Docker.

Provide hands-on IT support for US employees, troubleshooting macOS and Windows systems, managing onboarding and offboarding, deploying and tracking hardware, and supporting office technology. Administer identity, access, and device-management platforms; improve service desk workflows, automations, documentation, and self-service resources. Collaborate with global IT teams, standardize practices across offices, and support conference rooms, networks, printers, and peripherals.

Build and own Plaud’s security operations, detection, and incident response foundation from the ground up. Architect SIEM, EDR, and NTA integrations across cloud, SaaS, and endpoints; develop MITRE ATT&CK-aligned detections and Detection-as-Code; lead incident response and SOAR automation; integrate LLMs into SecOps workflows; and maintain SOC 2 Type II CC7 monitoring and detection evidence.

Own Plaud’s verbal identity and copy system for the AMER market. Define voice standards, tone, style guides, and governance while writing and directing copy for product launches, campaigns, web, product, and lifecycle channels. Partner with product marketing, brand, design, channel, and leadership teams to turn product features into compelling messaging. Build scalable editorial systems, train teams, and use AI writing tools to increase production speed and consistency.

Perform manual testing for web and mobile features across Teams, pricing, growth, recording, transcription, subscriptions, governance, and billing. Create reproducible bug reports, track fixes, contribute to test plans and regression suites, define acceptance criteria with product and engineering teams, and validate releases and bug fixes.

Own Plaud’s monetization strategy across pricing, subscription tiers, entitlements, add-ons, and usage-based charging. Build quantitative models to evaluate conversion, renewal, revenue, costs, and margins. Partner with AI product, billing, engineering, design, and business teams to translate commercial rules into product requirements, validate performance through data and experiments, and continuously improve pricing and monetization systems across regions and channels.

Train frontline customer service agents in a BPO or outsourced environment, using direct customer-service experience to build credible training. Handle or understand email, chat, and phone support queues; create training materials, SOPs, and assessments with AI tools; and develop curricula and systems from scratch. Near-native English communication is required.

Develop global data privacy, AI governance, and compliance policies; advise executives on regulatory risks; embed privacy-by-design across AI and cloud products; negotiate data protection agreements; and coordinate legal responses to security incidents, breach notifications, investigations, and communications.

Create high-impact marketing and brand assets across campaigns, websites, email, social media, events, and digital channels. Develop visual narratives that simplify complex AI product features, collaborate with product, marketing, and sales teams, and optimize designs using feedback and performance insights. Stay current with design trends and technologies while leveraging AI to improve creative production.

Execute industrial design concepts, create 3D models, collaborate with engineers, and refine prototypes while adhering to design quality standards.