Jobs at Plaud.ai

Lead the full NetSuite implementation for a multi-entity, multi-currency business, including accounting structure, configuration, data migration, UAT, cutover, and post-launch optimization. Manage implementation partners, integrations with commerce, warehouse, payment, and banking systems, and ongoing SuiteScript development. Act as the internal finance systems expert, partnering with Finance, Operations, and Supply Chain to support scalable processes, new entities, and international expansion.

Own reliability and performance for Plaud’s AI products at scale. Design and operate highly available cloud-native systems, manage production reliability and incident response, build observability and automation, define SLOs and SLIs, lead postmortems, and partner with engineering teams to improve platform reliability and operational maturity.

Build and lead Plaud’s Growth Engineering team, owning onboarding, experimentation, funnel optimization, and activation across device, mobile, web, and desktop experiences. Hire and develop full-stack, mobile, and data-focused engineers while remaining hands-on with production code. Establish experimentation practices, improve funnel performance, partner with Product, Design, Data, and pricing teams, and report on activation, conversion, experiment velocity, and guardrail metrics.

Leads product engineering teams across the US and Asia building connected-device, mobile, web, desktop, AI transcription, collaboration, and enterprise administration products. Owns engineering strategy, velocity, quality, team structure, technical delivery, platform collaboration, and AI-native development practices. Requires extensive software engineering leadership, distributed team management, consumer product delivery, and production experience with LLM-powered features.

Lead Plaud’s distributed Platform Engineering organization across the US and Asia. Own shared services including identity, access control, integrations, APIs, billing, storage, app frameworks, support tools, and search. Define the platform roadmap, engineering standards, reliability objectives, and on-call practices. Build enterprise capabilities such as SSO, SCIM, permissions, audit, and data residency while hiring and developing senior engineers and team leads.

Staff Engineer rotating across product, platform, and infrastructure teams to solve high-impact engineering problems. Responsibilities include shipping production code, leading cross-team technical designs, improving reliability and engineering practices, understanding end-to-end AI systems, mentoring senior engineers, and advancing AI-native development. The role requires expertise across multiple engineering domains, including distributed systems, client platforms, data pipelines, and ML/LLM systems.

Lead full-cycle recruiting for software, UX, data, and GTM teams in Singapore and globally. Partner with executives, hiring managers, and HRBPs on hiring strategy, sourcing, screening, interviews, offers, compensation negotiations, and candidate experience. Use recruitment analytics to assess pipelines and market trends, improve hiring efficiency, and develop innovative sourcing strategies. Manage employer-brand initiatives, campus hiring, networking events, and talent outreach programs in a fast-paced, multicultural environment.

Build and operate integrations and automations using iPaaS and APIs, ship production AI/LLM agents and workflows, implement identity-driven provisioning (SSO/SCIM/OAuth), and deliver monitored, reliable automations with runbooks while partnering across teams to scale systems.

Handle complex escalated T2 customer cases from triage through resolution within SLA targets. Own an operational domain such as refunds, logistics, fraud, or device issues; maintain SOPs, monitor anomalies, and identify systemic improvements. Collaborate with logistics, finance, and product teams, use AI-assisted support tools, and maintain high-quality responses while handling 50+ tickets per day.

Develop global data privacy, AI governance, and compliance policies; advise on GDPR, CCPA, and EU AI Act requirements; embed privacy-by-design across AI and cloud systems; negotiate data protection agreements; coordinate legal incident response and breach notifications; and monitor regulatory changes to advise executives on emerging legal risks.

The Software Engineer will develop vertical workflows, implement scalable service architectures, ensure production-grade systems, evaluate AI performance, and collaborate cross-functionally to enhance engineering efficiency with AI tools.

Leads brand operations for global marketing campaigns across Americas and EMEA. Owns campaign rollout plans, regional handoffs, localization workflows, creative intake and resourcing, production planning, marketing roadmaps, OKR tracking, project management, and team operating rhythms. Builds scalable playbooks and processes that improve consistency, prioritization, adoption, and on-time execution across global and regional teams.

Own integrated marketing campaigns across Germany, Austria, and Switzerland, adapting global strategies for local audiences. Manage creative, media, and PR agencies; coordinate sales, retail, product, and PR partners; activate campaigns across media, retail, e-commerce, and Amazon.de; and oversee regional budgets, performance analysis, ROI optimization, and campaign execution. The role requires native German, professional English, DACH market expertise, and at least five years of brand or integrated marketing experience.

Lead technical product marketing for Plaud’s software and AI portfolio. Translate product architecture and capabilities into positioning, messaging, content, enablement, and launch strategies. Own go-to-market architecture, coordinate cross-functional teams, support regional activation, and use customer, market, and launch insights to improve adoption and product narratives. The role requires strong technical fluency, excellent writing, project leadership, and experience operating independently in fast-changing environments.

Design, develop, and optimize core mobile app features; ensure robust software-hardware connectivity (BLE, Wi-Fi); implement data flows between mobile, firmware, and backend; debug and maintain multi-component systems; collaborate with hardware, firmware, backend, product, and design teams; adopt AI-assisted tools to improve development efficiency and code quality.

Develop and execute localized go-to-market and integrated marketing strategies for Hong Kong and Macau. Lead 360-degree campaigns spanning PR, digital, social, OOH, influencer/KOL, and offline channels. Manage regional stakeholders, marketing budgets, partnerships, negotiations, brand growth, and commercial performance. Requires deep Hong Kong market knowledge, P&L accountability, and professional fluency in Cantonese, Mandarin, and English.

Leads EMEA marketing strategy and regional sales growth while managing a 20-person, multifunctional marketing organization. Oversees performance marketing, PR, content, influencer, field marketing, and integrated campaigns. Owns budget planning, ROI optimization, experimentation, and cross-functional alignment with global brand, product marketing, IMC, and regional sales teams.

Leads global product marketing for an AI hardware and software portfolio, owning positioning, messaging, pricing input, competitive intelligence, and end-to-end product launches. Builds scalable messaging systems for regional teams, manages claims substantiation, guides roadmap decisions through market insight, and leads a global product marketing team. The role requires extensive consumer technology, AI, or hardware experience, multiple full launch cycles, competitive positioning expertise, and familiarity with hardware-plus-subscription pricing and marketplace conversion surfaces.

Owns commercial contract drafting, review, and negotiation across U.S. and EU markets. Provides practical legal advice to commercial, product, and operations teams; manages dispute resolution and outside counsel; supports intellectual property matters; and improves contract standards and legal processes. The role requires cross-border collaboration with U.S., EU, and Asia-based teams, occasional evening availability, and independent ownership of matters in a fast-paced technology company.

Build and operate batch transcription and streaming ASR API services across four global regions. Responsibilities include API design, model integration, authentication, rate limiting, versioning, documentation, multi-region deployment, monitoring, incident response, high-concurrency architecture, streaming protocols, async pipelines, autoscaling, and cost optimization. The role also supports B2B customers and collaborates with algorithm and product teams on the developer platform roadmap.