Jobs at Plaud.ai

Manage US onboarding and offboarding processes, coordinate payroll and benefits, support visa and immigration, optimize HR processes, and serve as employee contact.

Ensure reliability and performance of Plaud.ai's AI products at scale by designing and operating cloud-native systems, owning production reliability and incident response, building observability and automation, defining SLOs/SLIs, driving postmortems, and partnering with product and engineering teams to improve operational maturity.

Build and operate integrations and automations using iPaaS and APIs, ship production AI/LLM agents and workflows, implement identity-driven provisioning (SSO/SCIM/OAuth), and deliver monitored, reliable automations with runbooks while partnering across teams to scale systems.

Manage day-to-day office operations, facilities and vendor relationships, office setup and relocation support, budget and invoice processing, and employee experience programs and events to foster engagement and employer branding.

Lead data science for a new 0->1 B2B product: define strategy, frame high-impact questions, run experiments, design metrics/telemetry and dashboards, align global analytics, and translate insights into product decisions.

Lead company-wide AI and digital transformation programs: define JTBD catalog, build AI agents and automations, own transformation roadmap, drive enterprise system migrations (Rippling, NetSuite, identity, Slack, Notion, ITSM), and align cross-functional stakeholders to deliver adoption and business impact.

Lead and build Plaud's central IT function across SF and Asia. Own identity/SSO, MDM, and core SaaS stack; execute Feishu-to-Slack/Notion migrations with zero downtime; implement automated joiner/mover/leaver provisioning, MFA, and least-privilege access; run IT service desk, asset lifecycle, and onboarding/offboarding with SLAs and AI ticket deflection.

Lead product messaging and go-to-market for the Americas: translate hardware and AI capabilities into benefit-led messaging, create launch assets and enablement, adapt global strategies regionally, and use user and competitive insights to refine positioning and storytelling.

Lead ownership and administration of HR and finance systems (NetSuite, Rippling, Deel); define data contracts and integrations; drive migration, selection, and adoption (NetSuite focus); ensure controls, compliance, and auditable reporting across global entities.

Manage ERP-to-carrier order dispatch, monitor last-mile shipment exceptions, coordinate resolutions with carriers, warehouses, and customer service, analyze exception data and KPIs, and implement process and ERP rule optimizations to reduce delivery failures and improve logistics performance.

Lead end-to-end user research for Plaud's hardware-software products: design studies, recruit participants, run in-context and ergonomic evaluations, synthesize mixed-methods findings, benchmark methods, manage research roadmap, and deliver decision-ready insights that drive product and growth.

Develop and optimize embedded firmware for AI wearable prototypes, bring up new hardware platforms, debug and validate system functionality, collaborate with electrical/mechanical teams, implement low-power and wireless (BLE/Wi‑Fi) features, and prepare firmware for handoff to the Shenzhen engineering team.

Design, build, and debug electronic systems and AI wearable prototypes, perform schematic design and board bring-up, integrate sensors and wireless, validate systems, and prepare designs and documentation for handoff to the Shenzhen engineering team.

Lead cloud and infrastructure security and detection engineering: deploy SIEM, author MITRE-mapped detections, build cloud security posture and IaC gates, own incident response playbooks and SOC 2 Type II operational evidence, and drive vulnerability remediation and security reporting.

Drive TikTok growth and monetization in LATAM by sourcing and managing creator and agency partnerships, negotiating collaborations, analyzing performance metrics, and coordinating cross-functional campaigns to scale channel performance and revenue.

Drive TikTok growth and revenue by sourcing, negotiating, and managing creator and agency partnerships; execute campaigns and affiliate programs; analyze engagement and ROI to optimize strategies; collaborate with marketing, content, and product teams to scale presence and maintain a partner pipeline.

Lead end-to-end product design for AI-powered workflows across web, desktop, and mobile. Collaborate with PM and engineering, translate AI capabilities into usable, trustworthy experiences, iterate via user feedback and usability testing, and drive design decisions within a Pod to ensure quality and delivery.

Design, operate, and improve highly available, cloud-native systems for AI workloads. Own production reliability, incident response, on-call practices, observability, SLOs/SLIs, postmortems, and reliability automation across multi-region platforms.

Lead QA and test engineering for server-side systems and AI products: design and run functional, performance, stability, and regression tests; evaluate LLM/embedding/RAG and agent behavior; build automated quality gates, CI/CD test pipelines, chaos drills, and custom test tooling for model and infra releases.

Lead Plaud's EMEA channel and retail strategy, drive revenue and profitability via distributors and retailers, launch products, manage forecasting and inventory, and coach regional channel sales team while partnering cross-functionally.