Jobs at PlanetScale

Manage PlanetScale’s FedRAMP readiness and authorization process, along with SOC 1, SOC 2, and PCI DSS compliance programs. Coordinate audits, evidence collection, external assessors, risk assessments, performance metrics, and remediation initiatives. Collaborate with IT, Engineering, Legal, People, cloud providers, consultants, and auditors to strengthen privacy, security, and compliance controls across the organization.

Own PlanetScale’s developer experience across AI coding tools, agent frameworks, MCP, CLI, APIs, and documentation. Build integrations, plugins, skills, demos, and agent-focused content; test workflows across leading AI clients; improve tool context and error handling; create agent evaluations and benchmarks; measure usage and recommendation accuracy; and communicate best practices through docs, blogs, videos, social media, and conferences.

Edit and animate YouTube videos, social shorts, conference content, case studies, launch films, thumbnails, title cards, typography, and motion graphics. Collaborate with Marketing to shape concepts, incorporate feedback, and experiment with AI-enabled production workflows. Use professional editing software, AI tools, and custom scripts to improve editing efficiency, transcription, thumbnail ideation, and rough-cut generation. Experience with tech content, sound design, live production, or code-driven video tools is beneficial.

The Senior Product and Commercial Counsel will lead technology transaction negotiations and advise on product, privacy, data protection, and commercial matters. The role partners with leadership and cross-functional teams including Sales, Marketing, Engineering, and Security. Responsibilities include drafting and negotiating customer and vendor agreements, managing legal matters independently, translating technical issues into contractual terms, and supporting enterprise customers, partnerships, and evolving business models.

Support developers and businesses using the PlanetScale database platform by troubleshooting production issues across applications, databases, infrastructure, and product behavior. The role involves resolving tickets and technical questions, explaining queries and workflows, creating documentation and playbooks, identifying recurring customer friction, and partnering with Engineering on product improvements and scalable support processes.

Shape and evolve PlanetScale’s visual identity across digital, print, experiential, and merchandise touchpoints. Create technical diagrams, illustrations, web assets, campaign systems, event branding, data visualizations, social graphics, and design templates. Collaborate with marketing and events teams, maintain brand guidelines, explore visual directions, manage multiple deadlines, and translate complex database concepts into compelling experiences for developers and technical decision-makers.

Support PlanetScale customers and developers by troubleshooting production applications, databases, infrastructure, connectivity, queries, schema changes, and application behavior. Resolve issues across tickets, Slack, and public channels; create documentation and playbooks; identify recurring product friction; and collaborate with Engineering on improvements. The role requires strong technical debugging, SQL and database knowledge, programming literacy, customer communication, empathy, organization, and independent cross-functional execution.

Build internal tools, AI-enabled agents, bots, integrations, and dashboards that automate incident response, support, onboarding, and operational workflows. The engineer will integrate LLM APIs and AI coding tools, work with Slack and PagerDuty, ship rapid improvements, and own projects from design through ongoing support while collaborating with senior engineers and leadership.

Advise and handle enterprise customer support requests for PlanetScale platform, act as customer-facing SME, identify and escalate product gaps, collaborate with TAM/Engineering/Sales Engineering, and participate in on-call rotation for high-priority incidents.

Design and build the control plane for Postgres clusters, ensure data protection, automate database operations, and collaborate with customers to enhance the platform.

The Solutions Engineer partners with Sales and Customer Engineering, guiding customers through database migrations and optimizing solutions. Responsibilities include technical discovery, designing migrations, assessing workloads, creating tools and documentation, and collaborating with teams for customer needs.