Teams at PlanetScale

Support PlanetScale customers and developers by troubleshooting production applications, databases, infrastructure, connectivity, queries, schema changes, and application behavior. Resolve issues across tickets, Slack, and public channels; create documentation and playbooks; identify recurring product friction; and collaborate with Engineering on improvements. The role requires strong technical debugging, SQL and database knowledge, programming literacy, customer communication, empathy, organization, and independent cross-functional execution.

Build internal tools, AI-enabled agents, bots, integrations, and dashboards that automate incident response, support, onboarding, and operational workflows. The engineer will integrate LLM APIs and AI coding tools, work with Slack and PagerDuty, ship rapid improvements, and own projects from design through ongoing support while collaborating with senior engineers and leadership.

Own PlanetScale's end-to-end events strategy and execution across developer experiences, conferences, dinners, meetups, and hybrid formats. Set creative standards, manage budget and vendors, build a global events calendar, drive measurable outcomes (developer acquisition, product adoption, pipeline), and operate as a hands-on individual contributor while growing the function.