Teams at A Place for Mom

Own a portfolio of senior living community partners, driving retention, revenue growth, move-in acceleration, engagement, and program adoption. Build executive relationships, conduct business reviews, deliver data-driven recommendations, coach partners, manage account health and collections, and collaborate cross-functionally with Sales, Marketing, Analytics, Finance, and Customer Success. Travel up to 20% for partner visits, meetings, and conferences.

Own the product strategy and roadmap for advisor communication channels, contact center migration, live transcription, AI copilot coaching, conversation intelligence, follow-up workflows, and compliance. Define measurable outcomes, lead experimentation, and partner with engineering, data, sales, operations, and compliance to improve connection rates, advisor efficiency, and move-in rates.

Lead the design, operation, and security of scalable AWS cloud infrastructure. Drive platform engineering, Infrastructure as Code with Terraform, CI/CD automation, observability, reliability, cloud security, and self-service capabilities. Partner across engineering and security teams, lead architectural decisions, mentor engineers, improve developer experience, and implement automation and AI-powered tooling to strengthen platform performance and operational excellence.