Search the 14 jobs at PingCAP Ltd

The Technical Account Manager serves as the technical advisor for clients, building strong relationships and providing guidance on using TiDB products effectively. Responsibilities include addressing technical challenges, delivering training, and collaborating with internal teams to ensure customer satisfaction and success.

Join a global player in the database market as a Sales Account Manager, responsible for new business acquisition and account expansion. Must have 8+ years of enterprise sales experience and willingness to work in a startup environment. Bachelor's degree in computer science preferred. Responsibilities include territory segmentation, lead generation, market awareness, and engaging clients for TiDB adoption.

The Social Media & Campaign Marketing Manager will oversee the social media strategy and execute integrated marketing campaigns. Responsibilities include managing social media platforms, driving audience engagement, strategizing demand generation campaigns, collaborating on content creation, and analyzing campaign performance.

The Technical Support Engineer will provide remote assistance to commercial customers by diagnosing and resolving database issues, collaborating with engineers, and enhancing customer satisfaction. This role is ideal for recent graduates looking to start their careers in database technology and support.

As a Global Support Engineer at PingCAP, you'll provide remote assistance to customers for TiDB and TiDB Cloud issues. Your role involves diagnosing database problems, collaborating with engineers, improving support experiences, and ensuring customer satisfaction through effective problem-solving and communication.

As a Global Support Engineer at PingCAP, you will provide remote assistance for TiDB/TiDB Cloud issues, diagnose database problems, collaborate with engineers for solutions, record issues, and monitor customer satisfaction to ensure high support quality.

The Solutions Engineer will educate customers on TiDB, guide deployment, and assist with technical solutions. Responsibilities include managing RFPs, organizing demos, creating integration content, and collaborating with various teams to resolve technical issues while ensuring customer needs are communicated effectively.

As a Principal Software Engineer, you will design and implement core features of TiKV, optimize performance, and enhance backup capabilities. The role includes troubleshooting critical issues, documenting technical details, mentoring junior engineers, and staying updated on distributed systems research.

The Sales Account Executive will focus on generating qualified leads, managing customer relationships, and closing sales for TiDB Database and Database as a Service. Responsibilities include optimizing territory segmentation, tracking sales activities, and collaborating with technical teams to convey product value. The role demands experience in enterprise sales within open-source or cloud solutions and requires strong customer engagement skills.

Seeking a Senior Product Manager for Developer Experience and Ecosystem at PingCAP to shape the future of their developer + AI platform. Responsibilities include defining strategy, product management, cross-functional leadership, market analysis, and performance metrics. Qualifications include a Bachelor's degree, 7+ years of product management experience, technical background, and leadership skills.

The Head of Deal Desk will lead global deal operations, optimizing processes and managing a team to support sales. Responsibilities include coordinating deal management, developing team objectives, collaborating across departments, and providing insights on deal structures and negotiations to enhance customer satisfaction and operational efficiency.

Seeking an experienced Product Manager specializing in distributed relational database kernel to define, design, and drive product throughout its lifecycle.

The Performance Marketing Manager at PingCAP will lead paid advertising initiatives focusing on driving traffic and conversions, optimize campaigns, and collaborate on SEO and CRO efforts. Responsibilities include managing budgets, analyzing performance, and executing strategies that enhance digital visibility and engagement.

The Social Media and Campaign Marketing Manager will develop and execute PingCAP's social media strategy, manage organic social efforts, execute email campaigns, and drive engagement across marketing channels. This role requires collaboration with internal teams to enhance brand awareness and foster customer relationships through data-driven campaign strategies.