Jobs at Pinewood.AI

Own the vision, roadmap, backlog, and delivery of accounting functionality for an automotive intelligence platform. Serve as the dealership accounting subject matter expert, translating customer, regulatory, and market needs into software requirements. Collaborate with developers, delivery, support, account management, and commercial teams; define user stories, prioritize features, sign off releases, gather feedback, and communicate product value. The role requires strong automotive dealership accounting knowledge, systems aptitude, commercial judgment, and excellent communication skills.

Own product areas for a SaaS automotive intelligence platform serving dealerships. Responsibilities include customer discovery, research, backlog prioritization, requirements and user-story definition, roadmap development, stakeholder collaboration, release measurement, and product communications. The role requires automotive retail or dealership technology expertise, strong analytical and communication skills, Agile experience, and the ability to coach product and delivery colleagues. The position is based in Fort Lauderdale, Florida, with relocation supported for qualified candidates.

Support product strategy and delivery for accounting, taxation, and payments in a SaaS platform. Translate regulatory and customer needs into user stories, conduct research, prioritise roadmap items, collaborate with cross-functional teams, ensure compliance and measurement of product impact across the full product lifecycle.

Hands-on Product Manager for an automotive SaaS platform. Define and deliver product improvements across dealership workflows, lead discovery, prioritise backlog, write user stories, work with engineering and cross-functional teams, mentor junior product/delivery staff, and use data and customer insight to measure impact and shape roadmap.

Hands-on Senior Developer responsible for designing, building, and supporting scalable enterprise SaaS features and integrations for an automotive intelligence platform. Work across the full .NET stack, database design and tuning, front-end development, APIs, and CI/CD while collaborating with Product, QA, and UX to maintain engineering standards and production support.

Provide remote customer support to automotive dealership clients across Thailand and the region. Diagnose and resolve Pinewood.AI system issues, manage support tickets, maintain the knowledge base, escalate complex cases, and share product feedback internally. The role also involves mentoring new team members, occasional onsite support, and rotating weekend or bank holiday coverage.

Lead end-to-end implementations of Pinewood.AI for North American dealership accounting teams, including discovery, configuration, workflow validation, training, go-live, and hypercare. Coach users on dealership financial processes, localize training materials, support change adoption, manage multi-site rollouts, and collaborate with product and delivery teams. The role requires extensive travel across the United States and Canada and involves mentoring colleagues and improving implementation methodologies.

Design, build, and maintain features and integrations across an enterprise SaaS Automotive Intelligence Platform. Work full-stack on the .NET stack, develop third-party integrations, contribute to CI/CD and engineering practices, diagnose complex technical issues, and collaborate with distributed UK and South African teams to deliver scalable, secure solutions.

Lead end-to-end implementations and training of an automotive intelligence platform for dealership accounting. Configure financial workflows, create and localize training, coach best practices, drive adoption, mentor colleagues, and travel extensively to deliver on-site consultancy and hypercare.

Implement, configure, and deliver training on the Pinewood.AI platform for dealership sales and vehicle workflows. Lead implementations from planning to Go Live, provide onsite and remote consultancy, coach users on lead/CRM/opportunity management, vehicle stock/costing/invoicing, ensure adoption, and optimise processes to improve dealership efficiency and profitability.

Lead end-to-end implementations of the Pinewood platform for dealership customers, managing discovery, planning, go-live, training, on-site consultancy, stakeholder communication, project risks, documentation, and team performance to ensure timely, high-quality delivery and adoption.

First-line application support for the Pinewood.AI platform, handling customer queries across Finance, Accounts and Aftersales. Triage, resolve or escalate tickets via Zendesk, keep customers updated, track KPIs, and contribute to team goals while supporting Swedish or Danish-speaking Nordic customers alongside English-speaking users.

Configure and implement the Pinewood.AI platform for dealerships across Japan, train sales and accounting teams, manage implementations from planning to Go Live, provide onsite and remote consultancy, and ensure adoption, optimisation, and customer success while collaborating with stakeholders and reporting progress.

Implement and configure the Pinewood.AI Accounts module for dealerships, lead implementations, deliver bespoke finance training, support adoption and optimisation, liaise with finance stakeholders, and provide ongoing consultancy onsite and remotely.

Lead global revenue operations to build forecasting, territory planning, CRM strategy, commercial analytics, automation and AI-enabled processes. Improve pipeline quality, forecasting accuracy, sales productivity and cross-functional operating models to support international SaaS growth.

Own strategic relationships and commercial performance for a small portfolio of large automotive retail enterprise customers. Drive adoption, multi-site rollouts, retention, renewals and account growth through executive engagement, strategic account planning, cross-functional coordination and data-driven business reviews. Act as senior escalation point and internal voice of the customer, using Microsoft Dynamics CRM to manage pipeline, forecasts and activity.

Serve as first point of contact for Pinewood.AI application support, handling queries across Finance, Accounts, Aftersales and dealership modules. Triage, resolve or escalate issues, log interactions in Zendesk, keep customers updated, track KPIs, and contribute to team goals while building product knowledge. Support English and Danish or Swedish-speaking customers and maintain high-quality, empathetic customer service.

Hands-on developer role building and enhancing Pinewood's enterprise SaaS Automotive Intelligence Platform. Design, code, integrate third-party systems, maintain APIs, support CI/CD and cloud deployments, debug performance and data issues, and collaborate across product, QA, and UX to deliver scalable, maintainable solutions.