Teams at Phonely, Inc.

Build Phonely's channel partner program from scratch: recruit, onboard, enable, and manage partners (resellers, tech partners, agencies, SIs). Create enablement materials, negotiate agreements, drive partner-sourced revenue, collaborate cross-functionally, represent the company at events, and iterate on strategy based on performance.

Own onboarding and support for SMB and mid-market customers: run demos and training, deploy live, monitor account health, troubleshoot and escalate technical issues, manage inbound support, document feedback, build relationships, track onboarding metrics, and collaborate with sales on handoffs and upsells.

Partner with sales to perform technical discovery, build and deliver tailored demos, scope and manage POCs, answer technical questions on APIs, webhooks and telephony, produce implementation plans and technical collateral, support procurement/security reviews, and feedback product/engineering on customer needs.