Teams at Phonely, Inc.

Design, build, and operate low-latency, highly available cloud infrastructure for real-time voice AI. Own Kubernetes clusters end-to-end, implement IaC, CI/CD and GitOps (ArgoCD), maintain observability and security, optimize performance and costs, lead incident response, and partner with engineering, product, and support teams.

Own onboarding and support for SMB and mid-market customers: run demos and training, deploy live, monitor account health, troubleshoot and escalate technical issues, manage inbound support, document feedback, build relationships, track onboarding metrics, and collaborate with sales on handoffs and upsells.

Build Phonely's channel partner program from scratch: recruit, onboard, enable, and manage partners (resellers, tech partners, agencies, SIs). Create enablement materials, negotiate agreements, drive partner-sourced revenue, collaborate cross-functionally, represent the company at events, and iterate on strategy based on performance.