Jobs at Phoenix (phoenix.ca)

Support telehealth patients in English and French through email, chat, and phone. Responsibilities include onboarding, product education, platform troubleshooting, account, shipment and billing support, issue escalation to development and pharmacy teams, and triaging medical questions to healthcare providers. The role requires strong communication, organization, de-escalation, autonomy, and availability for on-site work in downtown Toronto five days per week, with occasional remote weekend hours.

Support patients through email, chat, and phone by answering platform and treatment questions, assisting with onboarding, troubleshooting accounts, shipments, and billing, and escalating medical or technical issues to appropriate teams. Provide bilingual English and French customer service, de-escalate concerns, document feedback, and collaborate with pharmacy, development, and healthcare teams to improve the patient experience.

Execute and optimize paid media campaigns across Google, Meta, TikTok, and Snapchat. Analyze KPIs, manage audience segmentation, run A/B tests, optimize acquisition funnels, support budget pacing, develop retargeting campaigns, and maintain performance reporting. Collaborate with creative, marketing, and product teams to improve conversion rates, traffic quality, customer acquisition cost, and return on ad spend.

Edit UGC-style video advertisements for TikTok, Meta, and other social platforms. Transform raw creator and customer footage into engaging, conversion-focused content, produce variations for testing, follow brand guidelines, organize assets, and collaborate with marketing and creative teams. The role requires short-form storytelling, strong pacing, adaptability to social video trends, and openness to feedback in an on-site, fast-moving environment.

Leads visual design for Phoenix’s growth and marketing initiatives across ads, landing pages, motion graphics, social, and other channels. Develops brand-consistent creative, uses performance data to refine campaigns, maintains scalable creative libraries, supports launch strategy, and acts as a brand guardian. The role also includes leading brainstorms, mentoring junior designers, and guiding agency partners.

The Creative Strategist will drive growth by conducting media analysis, developing creative tests, and collaborating with marketing teams to enhance customer engagement.

Build and scale consumer-facing frontend experiences for patient sign-up, care flows, and account management across web and mobile platforms. Own frontend architecture and feature development from concept through production, ensure cross-browser and device compatibility, write clean and well-tested React code, and collaborate on feature design, architecture, and delivery in an on-site product and engineering environment.

Lead and scale Phoenix’s full-funnel user acquisition across paid and organic channels. Set paid media strategy and budgets, optimize CAC/ROAS/LTV, oversee SEO/AEO and partnerships, build and manage the acquisition team, define analytics/reporting frameworks, and align cross-functional stakeholders to drive measurable growth.

Lead end-to-end product strategy, roadmap, discovery, delivery, and iteration for core patient experiences. Drive cross-functional alignment across engineering, design, clinical and operations, using data and user insights to improve outcomes, operational scalability, and business metrics. Apply Shape Up and JTBD frameworks and identify AI opportunities to enhance patient and internal workflows.