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Logistics • Pharmaceutical
Provides timely, accurate, and professional support to external and internal customers through phone, email, website, and JIRA. Documents inquiries, maintains SLA compliance, creates customer accounts and shipping labels, processes return authorizations, audits scanned documents, and supports interdepartmental requests. Requires strong communication, Microsoft Office proficiency, multitasking, independent work, and 1–3 years of customer service experience.
