Jobs at Phantom (phantom.com)

Lead the technical strategy, architecture, and delivery of growth and engagement machine learning systems. Build production ML pipelines, real-time decisioning, recommendation engines, semantic search, lifecycle models, and experimentation frameworks. Partner with Product, Data Science, and Marketing to improve acquisition, retention, lifetime value, and engagement. Mentor senior engineers while establishing best practices for monitoring, feature stores, reproducible training, and data governance.

Leads Phantom’s global affiliate growth program from inception, recruiting and managing influencers, KOLs, publishers, and content partners. Develops partnership strategies, drives funded wallets and trader acquisition, analyzes performance metrics, optimizes campaigns, collaborates on promotional content, manages affiliate tracking technology, and owns program improvements. Requires crypto-focused affiliate marketing expertise, cross-functional collaboration, and strong communication skills.

Own end-to-end relationships with Phantom’s VIP members through in-app messaging and other channels. Responsibilities include onboarding, proactive check-ins, resolving high-stakes wallet and transaction issues, triaging escalations, coordinating exclusive experiences, communicating with product and engineering teams, and developing playbooks and service standards as the VIP program scales. The role requires deep crypto knowledge, discretion, strong written communication, security awareness, and flexible evening or weekend availability.

Design, maintain, and scale backend services and APIs connecting Phantom Cash to blockchains. Build reliable event-driven systems with REST APIs, distributed-system patterns, retries, idempotency, and data consistency. Collaborate across teams, document decisions, mentor engineers, and improve engineering standards. The role also involves blockchain integrations, operational ownership, observability, and delivering dependable financial products in a remote crypto environment.

The Senior Software Engineer will develop features for Phantom's web platforms, lead new product initiatives, interface with users, and contribute to team culture.

Lead Phantom's visual identity and storytelling across campaigns, social, partnerships, and product. Set creative strategy and brand guidelines, manage and mentor a brand and motion design team, collaborate with marketing/product/communications, drive culturally relevant creative, and use insights and performance data to refine work and scale impact.

Lead copywriting and creative development across product and brand marketing. Create and edit copy for digital channels, campaigns, and communications while maintaining brand voice and consistency. Collaborate with product, design, and engineering teams, use performance data to optimize messaging, monitor industry trends, and influence cross-functional initiatives.

Lead ownership of CI/CD and SDLC infrastructure, automating mobile release pipelines, improving end-to-end test automation, optimizing pipeline performance, and enhancing developer experience while ensuring security and compliance for a consumer fintech product.

Lead end-to-end brand design across campaigns, product launches, social, and high-visibility moments. Evolve Phantom's visual identity and design system, translate briefs into creative work, partner with Growth/Marketing/Product, present to stakeholders, and introduce scalable processes and AI tools to improve creative output.

Manage and scale Kubernetes clusters, automate infrastructure, optimize performance, maintain blockchain nodes, and improve system reliability while collaborating with product teams.

Lead the design and implementation of core authentication infrastructure at Phantom, focusing on secure authentication systems, secrets management, and API integrations.

Lead partnerships, strategic intelligence, and M&A for Phantom. Drive BD strategy across growth, monetization, and platform expansion; own revenue targets; source and execute M&A and partnership deals end-to-end; build market intelligence and an actionable pipeline of inorganic opportunities; partner cross-functionally to integrate and scale new capabilities.