Jobs at Phantom (phantom.com)

Write culturally relevant copy across brand campaigns, product marketing, growth marketing, social, websites, in-app experiences, email, push notifications, and paid ads. Develop ideas rooted in Gen-Z culture, collaborate with product and marketing teams, maintain Phantom’s distinctive voice, and use performance data to optimize messaging and campaigns.

Own end-to-end product design for complex financial experiences across mobile and desktop. Partner with Product and Engineering to define direction, prototype ideas, design reusable systems, and deliver intuitive transaction flows. Use research, analytics, critique, and user feedback to improve products after launch while maintaining strong visual and interaction quality.

Conduct end-to-end UX research across the product lifecycle, including interviews, observation, concept testing, usability studies, and surveys. Partner with Product, Design, Engineering, Data Science, Marketing, Support, and leadership to prioritize research questions, interpret behavioral data, communicate findings, and influence product decisions. Build scalable research practices through participant panels, reusable evidence, self-service studies, and listening loops while coaching cross-functional partners.

Design and implement APIs, data pipelines, and services powering digital-asset trading experiences. Build and aggregate trading protocols, aggregators, and trade types; develop features for Phantom’s web platforms; support new blockchain integrations and complementary products; engage directly with users and developers; and contribute to team growth and hiring standards.

Design, build, and optimize Phantom’s streaming blockchain data platform, including scalable ETL pipelines, data models, schemas, quality frameworks, observability, and high-availability systems. The role delivers accurate, low-latency token, price, and spam data to engineering teams, collaborates cross-functionally, and contributes to team growth. Experience with backend systems, modern data engineering, and Web3 or on-chain data is expected.

Analyze consumer product behavior, design and evaluate A/B tests, define product metrics, and build reusable analytical datasets and dbt models. Use SQL, Python, Snowflake, Dagster, and ETL pipelines to support reliable analysis. Partner with Product, Engineering, Design, and Growth to influence activation, engagement, retention, and monetization decisions. Independently solve ambiguous problems and communicate recommendations to technical and nontechnical stakeholders.

Build and deploy internal AI tools, agents, integrations, and workflow automations. Develop scalable AI infrastructure, connect LLMs with enterprise systems, and establish secure, reliable production practices. Partner with teams to identify opportunities, translate business needs into technical solutions, and optimize model performance, usage, costs, and business impact. Evaluate emerging AI technologies and create reusable frameworks that accelerate company-wide AI adoption.

Manage and scale AWS EKS Kubernetes clusters, automate infrastructure with Terraform or Pulumi, optimize system performance, maintain blockchain nodes, scale databases handling terabytes of data, and improve reliability through monitoring and observability. Collaborate with backend and product teams to support feature development and platform scalability.

Own end-to-end relationships with Phantom’s VIP members through in-app messaging and other channels. Responsibilities include onboarding, proactive check-ins, resolving high-stakes wallet and transaction issues, triaging escalations, coordinating exclusive experiences, communicating with product and engineering teams, and developing playbooks and service standards as the VIP program scales. The role requires deep crypto knowledge, discretion, strong written communication, security awareness, and flexible evening or weekend availability.

The Senior Software Engineer will develop features for Phantom's web platforms, lead new product initiatives, interface with users, and contribute to team culture.

Lead ownership of CI/CD and SDLC infrastructure, automating mobile release pipelines, improving end-to-end test automation, optimizing pipeline performance, and enhancing developer experience while ensuring security and compliance for a consumer fintech product.

Lead partnerships, strategic intelligence, and M&A for Phantom. Drive BD strategy across growth, monetization, and platform expansion; own revenue targets; source and execute M&A and partnership deals end-to-end; build market intelligence and an actionable pipeline of inorganic opportunities; partner cross-functionally to integrate and scale new capabilities.