Teams at Peter Boulware Toyota of Columbia

Sources pre-owned vehicle inventory by responding to Kelley Blue Book leads, contacting prospects, scheduling appraisal appointments, managing follow-ups, and supporting equity mining and service drive acquisition campaigns. The role maintains CRM records, meets daily communication goals, educates customers on vehicle buying and market values, and provides customer service while coordinating with dealership management.

Diagnoses, inspects, and repairs Toyota vehicle systems; communicates with service advisors; completes repair documentation; performs warranty repairs to manufacturer specifications; and participates in ongoing Toyota and company training.

Engages with online vehicle-buying customers, responds to digital leads, guides vehicle selection and purchases, and collaborates with sales, finance, and service teams. Maintains knowledge of inventory, promotions, and pricing while using CRM tools to track leads, manage customer information, and conduct follow-up. Delivers professional customer service through digital channels and manages multiple priorities independently in a fast-paced dealership environment.