Jobs at PenLink

Lead sales growth across South America by developing regional strategy, driving government and public-sector business, managing complex sales cycles, and building executive relationships. Recruit and enable channel partners, distributors, resellers, and system integrators while managing forecasting, pipeline, account plans, and regional targets. Represent the company at industry events and identify cybersecurity market opportunities across LATAM. The role requires extensive travel and fluency in Spanish and English.

Supports Product Managers by researching customer and market needs, translating insights into requirements, user stories, workflows, and acceptance criteria, and helping prioritize features and manage backlogs. Partners with engineering, UX, QA, data science, sales, and other teams throughout development. Participates in Agile ceremonies, testing, releases, and post-launch analysis while building product management expertise.

Manage and optimize AWS infrastructure, Kubernetes clusters, containerized workloads, and Linux production environments. Build CI/CD pipelines, automate infrastructure with Terraform or CloudFormation, develop Python and Bash tooling, and improve system reliability, scalability, security, and performance. Investigate incidents, monitor systems, perform capacity planning, and collaborate with development and IT teams.

Drive sales across the UKI region by selling complex software to police and government agencies. Responsibilities include meeting individual targets, building sales pipelines, managing and expanding customer accounts, pursuing new business, executing account plans, identifying upsell and cross-sell opportunities, supporting onboarding, and representing the company at professional events.

Remote enterprise sales role responsible for growing Penlink’s private-sector customer base across the Western U.S. Duties include territory management, prospecting, consultative selling, executive presentations, product demonstrations, account growth, quoting, closing deals, CRM documentation, channel partner coordination, and trade show and client-site travel. Candidates need business-to-business sales experience, presentation skills, relationship-building ability, and familiarity with cybersecurity, threat intelligence, or risk software sales.

Design, build, deploy, and optimize production AI features and machine learning systems. Responsibilities include model integration, prompt design, fine-tuning, data pipelines, evaluation, monitoring, scalability, and responsible AI practices. The role partners with Product, Design, and Engineering to deliver reliable AI solutions and communicate model capabilities and limitations to technical and non-technical stakeholders.

Provides Tier 2 and Tier 3 technical support, system administration, health monitoring, troubleshooting, configuration, and software updates for a federal law enforcement client. Trains users, manages credentials and licenses, documents support activities in Salesforce, produces usage reports, and serves as a technical liaison between the client and internal teams. May assist investigations, participate in on-call duties, and travel monthly to the Washington, D.C. area.

Leads Penlink’s sales and business development across Africa, driving market expansion, strategic government and enterprise opportunities, partner ecosystems, complex procurement processes, and full-cycle sales execution. Builds executive relationships, manages distributors and system integrators, forecasts pipeline in Salesforce, negotiates contracts, represents the company at industry events, and achieves regional revenue and growth targets. Extensive travel across Africa is required.

Own and manage U.S. governance, risk, and compliance workstreams across FedRAMP, CMMC, SOC 2, ISO 27001, TX-RAMP, and CJIS. Lead documentation, evidence collection, audits, risk assessments, vulnerability remediation, policy governance, vendor risk, and continuous monitoring. Coordinate with assessors, technical teams, control owners, and business stakeholders while tracking remediation and reporting risks. The role requires hands-on compliance leadership, strong NIST SP 800-53 knowledge, and independent management of multiple concurrent workstreams.

Build and own production-grade agentic AI features end to end, including backend services, LLM integrations, agent workflows, APIs, and frontend experiences. Use agentic coding tools to develop, review, test, and maintain reliable software. Integrate structured outputs, tool calling, retrieval, and deterministic solutions where appropriate. Collaborate with technical and non-technical stakeholders while delivering AI-powered product features in production.