Jobs at PenLink

Owns Salesforce administration, configuration, automation, CPQ, security, integrations, troubleshooting, and continuous improvement. Builds scalable Flows and configurations, supports quoting and pricing processes, manages users and access controls, maintains data quality, and leads projects from requirements through deployment. Partners with Sales, Finance, Customer Success, and IT to resolve issues, improve platform performance, reduce technical debt, and deliver reliable business solutions.

Owns the full lifecycle of assigned customer relationships, including onboarding, retention, satisfaction, issue resolution, and growth. Serves as a trusted advisor to law enforcement clients, helping them maximize software value through consultations, demonstrations, briefings, and best-practice guidance. Identifies account risks and growth opportunities, tracks customer-success metrics, supports escalations, and collaborates with sales, training, and internal teams. Regular travel to customer locations is required.

Analyze large-scale datasets, assess data quality, validate data models, identify trends and business opportunities, and develop dashboards, reports, and monitoring tools. The role supports product and development teams by translating complex data into actionable insights and presenting recommendations to technical and non-technical stakeholders.

Leads the unified QA team, establishes testing strategies and release standards, oversees functional and nonfunctional testing, coordinates defect resolution, manages QA staff, and makes release readiness decisions. Partners with Product and Engineering to improve quality processes, tools, documentation, and testing environments while supporting troubleshooting of client-reported issues.

Provides phone and email support to law enforcement clients using Penlink software. Responsibilities include troubleshooting software and operating-system issues, documenting interactions and resolutions in a CRM, escalating tickets, collaborating with internal teams, and managing client expectations. The role requires strong communication, logical problem-solving, process adherence, and the ability to learn new applications and workflows quickly.

Drive enterprise sales growth across the UAE and GCC by identifying prospects, building pipelines, developing executive relationships, and closing new business. Lead the full sales cycle, deliver presentations and demonstrations, coordinate proposals and RFP responses, maintain CRM forecasts, and collaborate with presales, product, and delivery teams. The role focuses on selling software, cybersecurity, analytics, data intelligence, and AI solutions to government and large enterprise customers.

Build and own production-grade AI features end-to-end, including agent orchestration, backend services, APIs, AI integrations, and frontend experiences. Use agentic coding tools, integrate LLMs with structured outputs and tool calling, develop retrieval capabilities, and connect reliable UI and backend workflows. Collaborate with technical and non-technical stakeholders while applying sound engineering judgment, testing, monitoring, and production standards.

Designs and develops Oracle- or PostgreSQL-backed database solutions, including relational models, SQL queries, views, stored procedures, indexes, and partitioning. Optimizes performance, reliability, and scalability; performs data quality checks; resolves integrity issues and database defects; supports application developers; documents schemas and changes; participates in code reviews; and mentors junior database engineers. The role is hybrid, requiring two days weekly in the Lincoln, Nebraska office.

Designs and maintains reliable data pipelines and processing systems for high-volume telecommunications and digital evidence data. Builds data infrastructure supporting AI models and analytics, develops schemas and data models, optimizes performance and scalability, and monitors data quality. Collaborates with AI, data science, and software engineering teams, documents architecture, and follows secure practices for sensitive law enforcement data.