Jobs at PenLink

Leads the unified QA team, establishes testing strategies and release standards, oversees functional and nonfunctional testing, coordinates defect resolution, manages QA staff, and makes release readiness decisions. Partners with Product and Engineering to improve quality processes, tools, documentation, and testing environments while supporting troubleshooting of client-reported issues.

Provides phone and email support to law enforcement clients using Penlink software. Responsibilities include troubleshooting software and operating-system issues, documenting interactions and resolutions in a CRM, escalating tickets, collaborating with internal teams, and managing client expectations. The role requires strong communication, logical problem-solving, process adherence, and the ability to learn new applications and workflows quickly.

Drive enterprise sales growth across the UAE and GCC by identifying prospects, building pipelines, developing executive relationships, and closing new business. Lead the full sales cycle, deliver presentations and demonstrations, coordinate proposals and RFP responses, maintain CRM forecasts, and collaborate with presales, product, and delivery teams. The role focuses on selling software, cybersecurity, analytics, data intelligence, and AI solutions to government and large enterprise customers.

Build and own production-grade AI features end-to-end, including agent orchestration, backend services, APIs, AI integrations, and frontend experiences. Use agentic coding tools, integrate LLMs with structured outputs and tool calling, develop retrieval capabilities, and connect reliable UI and backend workflows. Collaborate with technical and non-technical stakeholders while applying sound engineering judgment, testing, monitoring, and production standards.

Designs and develops Oracle- or PostgreSQL-backed database solutions, including relational models, SQL queries, views, stored procedures, indexes, and partitioning. Optimizes performance, reliability, and scalability; performs data quality checks; resolves integrity issues and database defects; supports application developers; documents schemas and changes; participates in code reviews; and mentors junior database engineers. The role is hybrid, requiring two days weekly in the Lincoln, Nebraska office.

Designs and maintains reliable data pipelines and processing systems for high-volume telecommunications and digital evidence data. Builds data infrastructure supporting AI models and analytics, develops schemas and data models, optimizes performance and scalability, and monitors data quality. Collaborates with AI, data science, and software engineering teams, documents architecture, and follows secure practices for sensitive law enforcement data.

Manage and optimize AWS infrastructure, Kubernetes clusters, containerized workloads, and Linux production environments. Build CI/CD pipelines, automate infrastructure with Terraform or CloudFormation, develop Python and Bash tooling, and improve system reliability, scalability, security, and performance. Investigate incidents, monitor systems, perform capacity planning, and collaborate with development and IT teams.

Drive sales across the UKI region by selling complex software to police and government agencies. Responsibilities include meeting individual targets, building sales pipelines, managing and expanding customer accounts, pursuing new business, executing account plans, identifying upsell and cross-sell opportunities, supporting onboarding, and representing the company at professional events.

Own and manage U.S. governance, risk, and compliance workstreams across FedRAMP, CMMC, SOC 2, ISO 27001, TX-RAMP, and CJIS. Lead documentation, evidence collection, audits, risk assessments, vulnerability remediation, policy governance, vendor risk, and continuous monitoring. Coordinate with assessors, technical teams, control owners, and business stakeholders while tracking remediation and reporting risks. The role requires hands-on compliance leadership, strong NIST SP 800-53 knowledge, and independent management of multiple concurrent workstreams.