Teams at PenLink

Analyze large-scale datasets, assess data quality, validate data models, identify trends and business opportunities, and develop dashboards, reports, and monitoring tools. The role supports product and development teams by translating complex data into actionable insights and presenting recommendations to technical and non-technical stakeholders.

Leads the unified QA team, establishes testing strategies and release standards, oversees functional and nonfunctional testing, coordinates defect resolution, manages QA staff, and makes release readiness decisions. Partners with Product and Engineering to improve quality processes, tools, documentation, and testing environments while supporting troubleshooting of client-reported issues.

Provides phone and email support to law enforcement clients using Penlink software. Responsibilities include troubleshooting software and operating-system issues, documenting interactions and resolutions in a CRM, escalating tickets, collaborating with internal teams, and managing client expectations. The role requires strong communication, logical problem-solving, process adherence, and the ability to learn new applications and workflows quickly.