Jobs at Pencil

Create advertising, digital, and print assets using generative AI and Adobe Creative Cloud. Translate briefs into polished, on-brand creative work, manage multiple requests, conduct quality reviews, brief and guide creative teams, present AI workflows to clients, and collaborate with Producers, Creative, and Product teams. Improve creative systems, templates, and workflows while staying current with emerging AI and design technologies.

Create polished advertising, digital, and print assets using generative AI and Adobe tools. Translate briefs into on-brand creative, manage multiple requests, review team output, perform quality control, present workflows to clients, and collaborate with producers, creative leadership, and product teams. Improve AI-enabled creative systems, templates, workflows, and processes while staying current with emerging design technologies.

Own the commercial and strategic health of a portfolio of SaaS accounts, including renewals, expansion, QBRs, roadmap conversations, stakeholder relationships, and account planning. Partner with Customer Success Technical Managers to align platform delivery with account strategy. Maintain accurate client documentation and proactively identify opportunities to increase customer value, retention, and revenue.

Own the commercial and strategic health of a portfolio of SaaS accounts, including renewals, expansion, upselling, QBRs, account planning, stakeholder relationships, and client communication. Partner with Customer Success Technical Managers to align platform usage with account strategy. Maintain accurate account documentation and proactively identify opportunities to increase client value and retention.

Own a high-value enterprise account, driving adoption, renewals, retention, expansion, and customer satisfaction. Build strategic relationships across business units, agencies, and departments; design scalable onboarding and training programs; use data insights to improve engagement; advocate for customer needs with Product, Engineering, and Creative; and contribute to customer success playbooks and enablement initiatives.

Own a high-value enterprise account, driving adoption, renewals, retention, expansion, and customer satisfaction. Build strategic relationships across business units, agencies, and departments; design scalable onboarding and training programs; use data-led insights to improve engagement; and collaborate cross-functionally to influence product priorities. The role also contributes to customer success playbooks, enablement, and community initiatives for a generative AI advertising platform.

Own a high-value enterprise account, driving adoption, renewals, retention, satisfaction, and expansion. Build strategic relationships across business units and agencies; design scalable onboarding and training programs; use data insights to improve engagement; and collaborate cross-functionally to influence product priorities. The role also contributes to customer success playbooks, internal enablement, and community engagement around generative AI.

Own and improve People Operations systems across HiBob, Ashby, and Remote. Build automations, workflows, and AI agents; maintain data integrity and integrations; manage onboarding and employee lifecycle changes; create SOPs; and establish validation, alerts, and compliance safeguards. The role partners with stakeholders on UK employment matters while continuously reducing manual work and improving process speed, accuracy, and employee experience.

Own the end-to-end Brief mode experience for an AI-powered advertising SaaS product. Design brief creation, AI analysis, collaboration, review, approval, and creative workflows. Prototype agentic interactions, conduct user research and usability testing, analyze product data, collaborate with Product, Engineering, and AI teams, and maintain a scalable design system.

Lead Pencil’s legal operations for client and vendor contracting, including complex enterprise agreements, MSAs, terms, DPAs, and privacy policies. Advise product teams on AI capabilities, data privacy, intellectual property, and evolving regulations such as the EU AI Act and GDPR. Align vendor obligations with client commitments, manage legal risk, brief leadership, and develop thought leadership on Generative AI law in advertising.

Own the commercial and strategic health of a SaaS customer portfolio, including renewals, expansion, QBRs, account planning, stakeholder relationships, and proactive communication. Partner with customer success counterparts and agency partners to align platform experience with account strategy. Maintain accurate client documentation and identify upsell opportunities by understanding customer goals, usage patterns, and business value.

Own Pencil’s Evals & Quality product charter, including creative-quality metrics, judging rubrics, human-review processes, golden datasets, and scalable evaluation loops. Lead adevals.ai as a product, provide quality evidence for commercial work, define client-specific quality standards, and manage the full product lifecycle from discovery through post-launch audits. Success is measured through first-pass-right quality, evaluation coverage, judge-human calibration, dataset health, commercial adoption, and learning velocity.

Conduct end-to-end product research for a generative AI SaaS platform, including participant recruitment, interviews, usability testing, diary studies, surveys, and RITE testing. Translate client feedback into actionable product insights and requirements, collaborate with product managers and engineers, improve research operations, and manage relationships with engaged superusers. Communicate findings through compelling storytelling and demonstrate how research influences product decisions, feature adoption, and client satisfaction.

Build and operate GenAI agents, prompts, workflows, and creative systems for scalable advertising production. Translate client and creative-team needs into technical implementations, establish governance and quality standards, evaluate AI models and platforms, and support adoption through training, documentation, and workshops. The role works under Art and Creative Directors, serving as the technical authority on GenAI capabilities while improving creative production speed, quality, and reliability.

Own day-to-day security operations across endpoints, identity and access, cloud, and SaaS tools. Administer MDM, patching, encryption, access reviews, and joiner/mover/leaver processes; monitor alerts and investigate incidents; support Vanta evidence collection for SOC 2, ISO 27001, and ISO 42001; assist with vendor and customer security questionnaires; and provide practical desktop and device support.

Own the end-to-end design of Pencil’s AI-powered creative editor, from problem framing through shipped product. Partner with Product and Engineering to improve content generation and export workflows across ads, images, video, email, and display. Create production-ready interfaces, conduct user research, evolve the design system, and ensure high-quality implementation. The role requires strong product judgment, interaction and visual design skills, rapid iteration, and close collaboration in a fast-moving SaaS environment.

Lead the product strategy and lifecycle for Pencil’s editor across print, email, product detail pages, HTML5, and emerging formats. Own import/export fidelity, agent-assisted editing workflows, product metrics, customer discovery, prioritization, and launch audits. Partner with design, engineering, and other product managers to deliver high-quality, controllable creative production experiences that reduce manual effort and improve generation, import, and export outcomes.

Own day-to-day security operations across endpoints, identity and access, cloud, and SaaS tools. Administer MDM, patching, encryption, device compliance, and joiner/mover/leaver processes. Monitor alerts, investigate incidents, support access reviews, and improve security controls. Contribute compliance evidence for SOC 2, ISO 27001, and ISO 42001, plus vendor and customer security questionnaires. The role also provides practical desktop and device support while developing broader audit, compliance, and vendor-risk expertise.

Owns technical programs across product and engineering, including releases, integrations, migrations, dependency management, workback planning, risk escalation, stakeholder communications, incident routing, and OKR tracking. The role establishes operating cadences, maintains trustworthy program visibility, resolves cross-team blockers, and drives complex initiatives to on-time delivery without owning product direction, architecture, or people management.

Build and operate production-grade GenAI agents, prompts, workflows, and creative systems for advertising. Translate client and creative-team needs into scalable technical implementations, establish governance and quality standards, evaluate emerging AI models, and support adoption through training, documentation, and workshops. The role requires hands-on expertise with GenAI tools and advertising creative, while collaborating with Art Directors, Creative Directors, Product, Engineering, and clients.