Jobs at Pencil

Own delivery of a media-focused SaaS product from contractual scope through pilot launch. Responsibilities include building and sequencing the backlog, writing acceptance criteria, coordinating engineering and external API dependencies, managing milestone risks, overseeing MVP design, and preparing enterprise-client onboarding, operator playbooks, and measurement plans. The role requires strong paid media or ad-tech expertise and product management experience with technical platforms, APIs, data, or AI products.

Conduct end-to-end product research for a generative AI SaaS platform, including participant recruitment, interviews, usability testing, diary studies, surveys, and RITE testing. Translate client feedback into actionable product insights and requirements, collaborate with product managers and engineers, improve research operations, and manage relationships with engaged superusers. Communicate findings through compelling storytelling and demonstrate how research influences product decisions, feature adoption, and client satisfaction.

Generate and qualify enterprise and mid-market leads across global markets, with emphasis on the UK and US. Conduct disciplined outbound outreach through calls, email, and LinkedIn; nurture prospects; qualify opportunities using BANT; schedule sales meetings and demos; collaborate with account executives; and manage prospect data in Salesforce and related tools. Meet monthly qualified-lead targets and contribute to pipeline and closed-won growth.

Own a high-value enterprise account, driving adoption, renewals, retention, expansion, and customer satisfaction. Build strategic relationships across business units, agencies, and departments; design scalable onboarding and training programs; use data-led insights to improve engagement; and collaborate cross-functionally to influence product priorities. The role also contributes to customer success playbooks, enablement, and community initiatives for a generative AI advertising platform.

Own a high-value enterprise account, driving adoption, renewals, retention, expansion, and customer satisfaction. Build strategic relationships across business units, agencies, and departments; design scalable onboarding and training programs; use data insights to improve engagement; advocate for customer needs with Product, Engineering, and Creative; and contribute to customer success playbooks and enablement initiatives.

Own a high-value enterprise account, driving adoption, renewals, retention, satisfaction, and expansion. Build strategic relationships across business units and agencies; design scalable onboarding and training programs; use data insights to improve engagement; and collaborate cross-functionally to influence product priorities. The role also contributes to customer success playbooks, internal enablement, and community engagement around generative AI.

Build and govern production-grade generative AI agents, prompts, workflows, and creative systems for advertising. Translate client and creative-team needs into technical implementations, evaluate AI models and platforms, establish quality and reliability standards, and lead training, documentation, and adoption. The role works under Art and Creative Directors to turn creative briefs into scalable, on-brand campaigns across markets, channels, and languages.

Build and operate GenAI agents, prompts, workflows, and creative systems for scalable advertising production. Translate client and creative-team needs into technical implementations, establish governance and quality standards, evaluate AI models and platforms, and support adoption through training, documentation, and workshops. The role works under Art and Creative Directors, serving as the technical authority on GenAI capabilities while improving creative production speed, quality, and reliability.

Build and operate production-grade GenAI agents, prompts, workflows, and creative systems for advertising. Translate client and creative-team needs into scalable technical implementations, govern workflow quality and reliability, evaluate emerging AI models, document best practices, and lead training and adoption. The role supports Art and Creative Directors by applying GenAI to copy, imagery, video, and campaign production across brands, markets, and channels.

Own day-to-day security operations across endpoints, identity and access, cloud, and SaaS tools. Administer MDM, patching, encryption, access reviews, and joiner/mover/leaver processes; monitor alerts and investigate incidents; support Vanta evidence collection for SOC 2, ISO 27001, and ISO 42001; assist with vendor and customer security questionnaires; and provide practical desktop and device support.

Own the end-to-end design of Pencil’s AI-powered creative editor, from problem framing through shipped product. Partner with Product and Engineering to improve content generation and export workflows across ads, images, video, email, and display. Create production-ready interfaces, conduct user research, evolve the design system, and ensure high-quality implementation. The role requires strong product judgment, interaction and visual design skills, rapid iteration, and close collaboration in a fast-moving SaaS environment.

Lead Pencil’s legal operations for client and vendor contracting, including complex enterprise agreements, MSAs, terms, DPAs, and privacy policies. Advise product teams on AI capabilities, data privacy, intellectual property, and evolving regulations such as the EU AI Act and GDPR. Align vendor obligations with client commitments, manage legal risk, brief leadership, and develop thought leadership on Generative AI law in advertising.

Identify and qualify enterprise and mid-market prospects, build sales pipeline, nurture leads, and schedule meetings and demos for sales teams. Conduct disciplined outbound prospecting through calls, email, and LinkedIn across UK and US markets. Collaborate with sales representatives to qualify opportunities using BANT, manage lead data in Salesforce, and meet monthly qualified-lead targets while contributing to playbook development.

Lead the product strategy and lifecycle for Pencil’s editor across print, email, product detail pages, HTML5, and emerging formats. Own import/export fidelity, agent-assisted editing workflows, product metrics, customer discovery, prioritization, and launch audits. Partner with design, engineering, and other product managers to deliver high-quality, controllable creative production experiences that reduce manual effort and improve generation, import, and export outcomes.

Own day-to-day security operations across endpoints, identity and access, cloud, and SaaS tools. Administer MDM, patching, encryption, device compliance, and joiner/mover/leaver processes. Monitor alerts, investigate incidents, support access reviews, and improve security controls. Contribute compliance evidence for SOC 2, ISO 27001, and ISO 42001, plus vendor and customer security questionnaires. The role also provides practical desktop and device support while developing broader audit, compliance, and vendor-risk expertise.

Owns technical programs across product and engineering, including releases, integrations, migrations, dependency management, workback planning, risk escalation, stakeholder communications, incident routing, and OKR tracking. The role establishes operating cadences, maintains trustworthy program visibility, resolves cross-team blockers, and drives complex initiatives to on-time delivery without owning product direction, architecture, or people management.

Build and operate production-grade GenAI agents, prompts, workflows, and creative systems for advertising. Translate client and creative-team needs into scalable technical implementations, establish governance and quality standards, evaluate emerging AI models, and support adoption through training, documentation, and workshops. The role requires hands-on expertise with GenAI tools and advertising creative, while collaborating with Art Directors, Creative Directors, Product, Engineering, and clients.

Generate and qualify enterprise and mid-market leads across UK and US markets, conduct personalized outbound outreach, nurture prospects, and schedule meetings and demos. Collaborate with sales teams to qualify opportunities using BANT, manage prospect data in Salesforce, and meet monthly qualified-lead targets. The role uses LinkedIn Sales Navigator, Apollo, and Lusha for prospecting and contact research, with commission tied to qualified leads and closed-won deals.