Jobs at Pelco Solutions

Manages the customer success and service department, including team supervision, training, performance metrics, continuous improvement initiatives, customer onboarding, satisfaction monitoring, issue resolution, and customer engagement. Partners with sales and internal departments to identify customer needs, support orders and quotes, develop business plans, and align customer requirements with company strategy. The role also oversees complex customer concerns and seeks opportunities to strengthen loyalty and expand business relationships.

Conducts hands-on physical testing and validation of traffic and utility products. Develops test methods, fixtures, prototypes, and test plans; operates instrumentation and data acquisition systems; analyzes test data; correlates results with FEA and simulations; investigates failures; prepares technical reports; and supports compliance testing, product development, and continuous improvement.

Provides first-line customer support for product, pricing, shipment, return, complaint, and order inquiries. Processes and backs up sales orders, communicates production updates and shortages, resolves complaints, supports Regional Sales Managers, and develops customer relationships. The role also contributes to customer service improvement initiatives and new product introductions. Requires strong communication, computer, organization, and time-management skills, with occasional plant-area exposure and little to no travel.

Designs and develops new products and improvements for traffic and utility industries. Creates 3D concepts, performs engineering analysis, develops prototypes, verifies manufacturability, manages engineering changes, and ensures compliance with applicable standards. Leads design reviews, DFM and value-engineering initiatives, supports testing and first-article inspections, manages project timelines, and trains team members. Requires collaboration with manufacturing, suppliers, marketing, and engineering personnel, along with occasional industry travel.

Manages strategic sales plans for an assigned Traffic and Utility territory. Develops sales goals, supports distributors and end users, prepares quotes, forecasts demand, coordinates product approvals, evaluates distributor performance, and conducts face-to-face sales calls. Represents the company at trade shows, develops marketing and technical resources, and manages third-party utility sales agents. The role requires extensive travel, strong communication, strategic planning, technical aptitude, and sales management experience.