Teams at Pelco Solutions

Manages the customer success and service department, including team supervision, training, performance metrics, continuous improvement initiatives, customer onboarding, satisfaction monitoring, issue resolution, and customer engagement. Partners with sales and internal departments to identify customer needs, support orders and quotes, develop business plans, and align customer requirements with company strategy. The role also oversees complex customer concerns and seeks opportunities to strengthen loyalty and expand business relationships.

Conducts hands-on physical testing and validation of traffic and utility products. Develops test methods, fixtures, prototypes, and test plans; operates instrumentation and data acquisition systems; analyzes test data; correlates results with FEA and simulations; investigates failures; prepares technical reports; and supports compliance testing, product development, and continuous improvement.

Provides first-line customer support for product, pricing, shipment, return, complaint, and order inquiries. Processes and backs up sales orders, communicates production updates and shortages, resolves complaints, supports Regional Sales Managers, and develops customer relationships. The role also contributes to customer service improvement initiatives and new product introductions. Requires strong communication, computer, organization, and time-management skills, with occasional plant-area exposure and little to no travel.