Jobs at Peek

Leads the unified post-sales organization across onboarding, customer success, and technical support for three SaaS brands. Designs the operating model, processes, metrics, and organizational structure; drives retention, expansion, churn reduction, cost efficiency, and customer satisfaction. Uses AI, automation, and data to improve service delivery, identify risks and opportunities, support cross-functional alignment, and integrate post-M&A teams and practices.

Implement new partner Peek Pro accounts and install booking buttons on partner websites. Manage a pipeline of build requests, perform data entry and simple coding, and collaborate cross-functionally with Sales, Product, Engineering, and Operations to support partner onboarding.

Drive new customer acquisition for Peek's activity-operator network using consultative SaaS sales. Manage territory strategy, deliver product demos, meet monthly/quarterly targets, maintain forecasts in Salesforce, and provide market insights to senior management. Role requires travel as needed and deep travel-industry knowledge.

The Senior Full Stack Engineer will architect and develop complex systems using AI tools, design APIs, and collaborate closely with product teams to deliver high-quality software solutions.

Own Costa Rica market growth by acquiring new tour and attraction customers, onboarding and driving adoption of Peek Pro, managing accounts, conducting demos and in-person visits, and executing market strategy to increase bookings, retention, and expansion while providing local insights to leadership.

Build and maintain scalable, reliable Elixir backend systems supporting booking and payment workflows. Own API design, data modeling, performance, security, and reliability; use AI-assisted development and agent orchestration; collaborate across Product, Design, and Engineering; participate in on-call rotations and production debugging.

As a Mid Market Business Development Representative, you will prospect leads, set up meetings, build pipelines, manage CRM data, and customize product solutions for partners.

Improve deployment reliability and reduce operational risk by modernizing AWS infrastructure toward Kubernetes. Build and automate infrastructure-as-code, enhance observability and SRE practices, support CI/CD pipelines, manage production services (databases, proxies), ensure security and compliance (PCI/SOC2), participate in on-call rotation, and collaborate across engineering to design scalable, secure systems.

Lead and scale corporate finance functions, build financial models and forecasts, own budgeting and FP&A lifecycle, support KPIs and cross-functional decision-making, drive ROI initiatives, support fundraising, M&A and investor relations, and implement processes and systems to improve forecasting and reporting.

As an Associate Product Manager, you'll manage product features and integrations, write product specs, prioritize tasks, and collaborate with sales and ops teams.

Provide first-line technical support for PeekPro via phone, email, and helpdesk; resolve partner issues, document feedback in Zendesk, contribute to product improvements, and meet monthly performance and CSat targets.

The position invites candidates to propose unique roles they can fulfill based on their skills. It's a platform for creatives and strategists to showcase their talents for future consideration.

Own Hawaii market growth by building operator relationships and partnerships, delivering tailored product demos, supporting sales and onboarding, gathering market intelligence, and managing post-onboarding account success to drive adoption and expansion across the islands.

Lead development and optimization of Peek's global payments ecosystem across three brands. Define payment strategy, checkout and payment method requirements, and integrations with processors/gateways. Analyze payment performance and KPIs to improve conversion, authorization rates, fraud prevention, and operational efficiency. Partner with Engineering, Design, Finance, and Operations to deliver scalable payment capabilities and improve reconciliation and payouts. Use data, experimentation, and AI tools to prioritize investments and accelerate product delivery.