Teams at Pearl Health

Senior Customer Success Director managing a small portfolio (2-5) of large enterprise health system accounts in the Southeast. Drive value-based care performance (ACO REACH, MSSP), platform adoption, renewals, executive relationships, and cross-functional project execution. Coach practices, use data insights to improve outcomes, and eventually manage 1-2 CSMs. Travel up to 25%.

Own post-sale success for ~10 medium-to-enterprise provider accounts from implementation through renewal. Drive value-based care adoption, redesign clinical workflows, analyze performance data, lead executive business reviews, deliver trainings, and coordinate cross-functional teams to improve outcomes and expand accounts.

The Head of Customer and Commercial Operations at Pearl Health oversees the entire client lifecycle, focusing on value-based care performance, customer success, and operational strategies to ensure client satisfaction and retention, while leading a team in a matrixed environment.