Jobs at PDQ

Build and manage a partner pipeline, acquire and activate channel partners, conduct outreach, negotiate partnership agreements, and maintain CRM records. Collaborate cross-functionally with sales, marketing, customer success, and product teams. Monitor partner performance metrics, report insights, and optimize channel strategy based on data and partner feedback.

Own and grow a state, local, and education sales territory by generating outbound pipeline, acquiring new customers, expanding existing accounts, and managing opportunities through close. Develop account and territory plans, conduct discovery, deliver product demonstrations, negotiate terms, maintain Salesforce records, and collaborate with Sales Engineering, Marketing, and RevOps. The role requires travel to customer sites and tradeshows approximately one to two times per quarter.

Develops and optimizes customer marketing programs supporting onboarding, cross-sell, expansion, renewal, engagement, loyalty, and advocacy. Partners with marketing, sales, and technical teams on campaigns, events, launches, and customer communications. Analyzes product usage and campaign performance, reports KPI insights to leadership, conducts audience and competitive research, and experiments with new tactics to improve retention and revenue growth.

Owns strategic enterprise customer relationships from onboarding through renewal and expansion. Responsibilities include driving product adoption, developing success plans, managing executive stakeholders, identifying upsell and cross-sell opportunities, advocating for customer needs internally, and mentoring junior Customer Success Managers. The role requires measurable retention and expansion outcomes across complex, high-value SaaS accounts.

Manage a pooled book of EMEA customer accounts, driving renewals, product adoption, risk intervention, expansion, demonstrations, and contract negotiations. Capture customer feedback, maintain Salesforce pipeline accuracy, and collaborate with Sales, Support, and Product teams. The role requires strong SaaS customer success or sales experience, technical aptitude, discovery skills, English and Slovenian fluency, and regular in-office work in Ljubljana.

Own and improve PDQ’s go-to-market systems, with Salesforce as the core platform. Responsibilities include Salesforce architecture, configuration, automation, permissions, reporting, integrations, data synchronization, troubleshooting, technical debt reduction, documentation, testing, and change management. The role partners with Sales, Marketing, Customer Success, and RevOps to deliver systems initiatives independently and communicate risks, dependencies, and solutions clearly.

Leads customer marketing strategy and a customer marketing team across onboarding, engagement, retention, expansion, renewals, and advocacy. Partners with marketing, product, and customer success teams on lifecycle campaigns, segmentation, customer feedback, events, cross-sell programs, and customer stories. Owns performance metrics including retention, NPS, expansion pipeline, and advocacy, using customer and product usage data to optimize programs and report recommendations to leadership.

Leads PDQ’s 30–50-person post-sale organization across customer success, onboarding, renewals, and technical support. Owns gross and net revenue retention, renewal forecasting, customer health metrics, support standards, onboarding improvements, expansion, and the transition into mid-market accounts while preserving self-service experiences. Reports to the President and COO and serves on the executive leadership team.

Develop and maintain Python backend services and pipelines that process device data, identify software vulnerabilities, and deliver reliable remediations. Responsibilities include integrating vulnerability data sources, operating scalable production systems, monitoring deployments, responding to incidents, investigating false positives and negatives, troubleshooting customer-reported issues, and collaborating across Support, Product, and Engineering. The role requires strong debugging, analytical, distributed-systems, database, containerization, and AI-assisted engineering skills.