Teams at PDQ

Owns strategic enterprise customer relationships from onboarding through renewal and expansion. Responsibilities include driving product adoption, developing success plans, managing executive stakeholders, identifying upsell and cross-sell opportunities, advocating for customer needs internally, and mentoring junior Customer Success Managers. The role requires measurable retention and expansion outcomes across complex, high-value SaaS accounts.

Manage a pooled book of EMEA customer accounts, driving renewals, product adoption, risk intervention, expansion, demonstrations, and contract negotiations. Capture customer feedback, maintain Salesforce pipeline accuracy, and collaborate with Sales, Support, and Product teams. The role requires strong SaaS customer success or sales experience, technical aptitude, discovery skills, English and Slovenian fluency, and regular in-office work in Ljubljana.

Own and improve PDQ’s go-to-market systems, with Salesforce as the core platform. Responsibilities include Salesforce architecture, configuration, automation, permissions, reporting, integrations, data synchronization, troubleshooting, technical debt reduction, documentation, testing, and change management. The role partners with Sales, Marketing, Customer Success, and RevOps to deliver systems initiatives independently and communicate risks, dependencies, and solutions clearly.