Teams at Paytm Payments Services Limited

Lead end-to-end Brand EMI operations to ensure SLA adherence, timely offer launches, and zero-defect execution. Manage analysts, develop SOPs and governance, drive automation and continuous improvement, build dashboards, and coordinate with Business, Product, Tech, and Operations teams to scale processes and reduce manual effort.

Drive EMI business in designated territory by acquiring and managing ISPs, achieving monthly targets, and building client relationships.

Lead growth of Paytm's Oil & Gas offline transactions by managing client programs, driving sales and distribution, hiring and training sales teams, defining sales processes, educating merchants on EDC devices, and ensuring customer satisfaction while meeting sales targets.