The Business Operations Intern supports the COO by documenting workflows, tracking action items, and providing analytical support for projects and initiatives. Responsibilities include documenting processes, supporting KPI tracking, and assisting in administrative tasks.

In this role, you will prospect and generate leads for Paystand's account executives, handle objections, and drive sales pipeline progression. Responsibilities include cold-calling, emailing, and building relationships with potential B2B clients.

The Account Executive will source leads, understand client needs through discovery calls, present tailored solutions, and close high-value deals in B2B SaaS sales.

Lead and stabilize high-volume Support operations by owning daily execution, SLAs, incident response, tooling, and reporting. Build durable processes, develop managers, reduce dependency on heroics, and drive cross-functional execution with Product, Engineering, and CS to scale predictable, high-quality customer support.

The Customer Success Specialist will manage client relationships, guide onboarding, improve customer experience, and identify upsell opportunities.

As an Implementation Specialist, you'll manage ERP configurations and deployments, guiding customers through best practices, ensuring successful go-lives, and collaborating with various teams to resolve issues.

The Business Operations Manager at Paystand will manage cross-functional initiatives, oversee OKR/KPI execution, and enhance operational efficiency to support revenue growth.

Own and close expansion revenue across an assigned customer book by identifying upsell/cross-sell opportunities, managing the full sales cycle, developing account growth strategies, and partnering with Customer Success, Marketing, and RevOps to drive Expansion ARR and Net Dollar Retention.

Drive renewal strategy and execution for a portfolio of customers to maximize gross dollar retention. Lead renewal negotiations, apply pricing and contract policies, structure contract modifications, migrate legacy agreements, and partner cross-functionally to ensure compliant, timely renewals with accurate forecasting and reporting.