Teams at PayPal

Owns enterprise operational excellence across applications, infrastructure, AI agents, and employee technology. Establishes ITSM, CMDB, incident, change, problem, monitoring, and reliability standards; manages operational scorecards, executive reporting, audits, vendor performance, and remediation. Drives AIOps, automation, autonomy targets, ServiceNow adoption, AI-agent governance, developer productivity tooling, and measurable reductions in human effort, incidents, MTTR, and operating costs.

Leads complex business operations projects, resolves operational problems, and drives global process improvements. Oversees financial, budget, and headcount planning while partnering with business leaders and stakeholders. Uses internal and external data to generate actionable insights that improve business growth, process quality, efficiency, and effectiveness.

Provides strategic HR partnership to senior Finance leaders, leading talent and performance processes, leadership coaching, employee engagement, organizational effectiveness, workforce analytics, employee relations collaboration, and change management. Uses data-driven insights to improve talent decisions, manager effectiveness, organizational capability, and employee experiences while aligning people strategies with business objectives.