Jobs at PayByPhone

Leads a software development team delivering and operating PayByPhone platform services. Responsibilities include planning releases, estimating work, managing backlogs, serving as Scrum Master, coordinating cross-functional delivery, overseeing technical design and architecture, maintaining operational and on-call processes, recruiting engineers, and developing team performance and growth. The role requires prior software development experience, SaaS and Agile leadership, production operations knowledge, and strong people-management skills.

Drives new business growth across local authority and private parking operators. Owns the full sales cycle, including prospecting, pitches, tenders, negotiations, and closing. Manages revenue targets, account plans, CRM forecasting, public-sector bids, competitive displacement, industry events, and market intelligence. Partners with commercial, product, and technology teams to identify opportunities and influence the UK product roadmap.

Manage a portfolio of partnership-based client accounts, deliver responsive service, grow transaction volumes, identify new business opportunities, conduct local market research, and coordinate activity with strategic partners. The role requires relationship-building, analytical presentation, CRM management, and independent portfolio ownership, with contributions to broader UK commercial projects.

Develops global product positioning, messaging, content, and go-to-market strategies for B2B and B2C products. Conducts market research, supports product launches and demand generation, creates sales collateral, tracks marketing KPIs, and collaborates with product, sales, customer experience, and client teams. Also supports public relations, media outreach, press releases, executive bylines, and crisis communications.

Develop new business and expand market presence across California and North America. Manage sales opportunities from lead generation through contract signature, build strategic partner and client relationships, support RFPs, collaborate with product and marketing teams, and execute sales strategy. The role requires consistently achieving sales targets, creating business plans, presenting value propositions, and traveling up to 25% within North America.

Build and operate highly available, secure, scalable SaaS systems targeting 99.99% availability. Responsibilities include improving reliability, QA, CI/CD, observability, monitoring, alerting, incident response, disaster recovery, security compliance, performance tuning, and platform cost management. The role supports reliability roadmaps, production debugging, post-mortems, on-call operations, and collaboration across development, security, release, and platform teams.