Jobs at Paula's Choice Skincare

Support global brand marketing campaigns from strategy and creative briefs through phased launches and post-launch reporting. Manage timelines, RACI matrices, marketing budgets, spend tracking, ROI reporting, and cross-regional coordination across North America, Europe, APAC, and ANZ. Partner with creative, social, influence, retail, finance, and analytics teams while preparing presentations and performance updates for leadership.

Own and optimize the DTC customer journey across Paula’s Choice Shopify sites, from discovery through checkout, post-purchase, and repeat purchase. Manage the product roadmap, prioritize backlog items, coordinate UX and Engineering delivery, run experimentation, and use analytics and customer insights to improve conversion, AOV, LTV, and retention. Partner cross-functionally with CRM, Marketing, Creative, Merchandising, and Analytics to align priorities, measure outcomes, and deliver customer-centric experiences.

Partners with senior leaders across the US, Canada, and Australia on organizational effectiveness, talent management, employee relations, workforce planning, change management, and engagement. Coaches leaders through sensitive performance and workplace matters, leads talent and compensation processes, uses people data to guide decisions, supports employee lifecycle programs, and ensures policy and employment compliance across markets.

Own the DTC site optimization roadmap by planning, launching, QAing, and analyzing A/B and multivariate tests across the customer journey. Partner with Ecommerce, Creative, Tech, Brand, Marketing, CRM, Product, and Regulatory teams to improve conversion, revenue, and customer experience. Maintain accurate analytics and reporting, document learnings, identify site friction, and balance performance goals with brand standards, merchandising priorities, margins, and regulatory compliance.