Teams at Pathway Communications

The Manager IT oversees service delivery and operations for clients, leading a multi-location team, ensuring compliance with SLAs, managing onboarding, and driving business growth through client engagement.

Serve as primary customer contact for onboarding, support, and escalations; collaborate with sales and technical teams to recommend telecom/IT solutions; manage tickets, SLAs, and account tracking; perform demos, cold calls, upsells, and gather customer feedback to improve service.