Jobs at Patch My PC

Design, build, and maintain scalable full‑stack systems and APIs. Extend products to handle large datasets, reporting, and third‑party/Microsoft Graph integrations. Write secure, testable production code, participate in code reviews, troubleshoot performance issues, and mentor engineers. Own features end‑to‑end from design through deployment using CI/CD and DevOps practices in a distributed team.

Manage and grow relationships with channel partners (MSPs, resellers, distributors) to drive renewals, expansions, and partner-led new business. Own pipeline, forecasting, contract negotiations, and end-customer experience, coordinating with internal teams and maintaining CRM data accuracy.

Manage a portfolio of 600+ SMB and Mid-Market customers to drive retention, renewals, upsells, and revenue growth. Act as trusted advisor, negotiate contracts, resolve issues, collaborate with Customer Engineers, and use CRM and data-driven practices to prioritize accounts and deliver results.

Manage a portfolio of 600+ customers and pipeline across SMB, Mid-Market, and Channel segments. Drive retention, renewals, upsell/cross-sell, and revenue growth while acting as a trusted advisor. Coordinate with Customer Engineers, negotiate contracts, resolve client issues, and provide strategic recommendations based on industry trends. Prioritize multiple accounts, use CRM/data-driven practices, and occasionally travel for conferences and customer events.

Design, prototype, and integrate generative AI solutions and agents across products. Collaborate with cross-functional teams to deploy, test, and optimize AI workflows, educate developers, and engage with the enterprise systems management community through webinars and content.

Manage the post-sales lifecycle for channel-sourced accounts and partners including onboarding, renewals, expansions, licensing, CRM hygiene, partner coordination, and cross-functional collaboration to drive customer success and adoption.

Manage a portfolio of 600+ Mid-Market and channel customers to drive retention, renewals, upsells, and revenue growth. Act as trusted advisor, negotiate contracts, resolve issues, identify expansion opportunities, and collaborate with Customer Engineers and cross-functional teams. Use CRM and data-driven practices to prioritize accounts and deliver measurable business outcomes.

Design, develop, implement, test, and support high-quality internal software and customer-facing products. Enhance existing products and design APIs that integrate systems. Ensure security measures and perform code testing and reviews.