Jobs at Patch My PC

Manage a portfolio of 600+ Mid-Market and channel customers to drive retention, renewals, upsells, and revenue growth. Act as trusted advisor, negotiate contracts, resolve issues, identify expansion opportunities, and collaborate with Customer Engineers and cross-functional teams. Use CRM and data-driven practices to prioritize accounts and deliver measurable business outcomes.

Lead and coach a global Customer Engineering team to deliver technical solutions, drive process improvements, support pre-sales, manage escalations, and partner cross-functionally to enhance customer experience and operational excellence across Microsoft and deployment platforms.

Design, develop, implement, test, and support high-quality internal software and customer-facing products. Enhance existing products and design APIs that integrate systems. Ensure security measures and perform code testing and reviews.

Design, build, and maintain scalable full‑stack systems and APIs. Extend products to handle large datasets, reporting, and third‑party/Microsoft Graph integrations. Write secure, testable production code, participate in code reviews, troubleshoot performance issues, and mentor engineers. Own features end‑to‑end from design through deployment using CI/CD and DevOps practices in a distributed team.

Manage and grow relationships with channel partners (MSPs, resellers, distributors) to drive renewals, expansions, and partner-led new business. Own pipeline, forecasting, contract negotiations, and end-customer experience, coordinating with internal teams and maintaining CRM data accuracy.

Manage a portfolio of 600+ customers and pipeline across SMB, Mid-Market, and Channel segments. Drive retention, renewals, upsell/cross-sell, and revenue growth while acting as a trusted advisor. Coordinate with Customer Engineers, negotiate contracts, resolve client issues, and provide strategic recommendations based on industry trends. Prioritize multiple accounts, use CRM/data-driven practices, and occasionally travel for conferences and customer events.

Design, prototype, and integrate generative AI solutions and agents across products. Collaborate with cross-functional teams to deploy, test, and optimize AI workflows, educate developers, and engage with the enterprise systems management community through webinars and content.