Benefits at PartnerHero

The HR Coordinator will manage government-mandated processes including employee claims, contributions, and compliance, ensuring accurate documentation and submissions. They will coordinate with government agencies, prepare compliance reports, and assist employees with inquiries related to government benefits.

The role involves providing level 1 technical support to customers via various channels, troubleshooting software issues, documenting interactions, collaborating with teams for issue resolution, and creating support documentation. You will also assist business clients with technical payment inquiries and help enhance customer support processes based on client feedback.

As a Customer Support Specialist at PartnerHero, you will provide customer service through various channels, including phone, chat, and email. Your role involves assisting customers, documenting interactions, and working both in the office and remotely. The position includes paid training and a focus on creating exceptional customer experiences in a supportive work environment.