Teams at Parsec Automation

Leads and scales Advisory, Delivery, and Support workstreams across a distributed technical services organization. Establishes shared operating standards, capacity planning, quality controls, SLAs, escalation processes, reporting, and governance. Oversees technical delivery outcomes, resource allocation, architecture quality, support coverage, hiring plans, onboarding, and partner collaboration. Partners with Enablement, Sales, Project Managers, and SI/GSI organizations to improve delivery predictability, utilization, client satisfaction, and technical excellence.

Supports budgeting, forecasting, management reporting, variance analysis, and financial modeling across revenue, headcount, expenses, and cash flow. Maintains integrations and reporting structures in Cube and NetSuite, coordinates with Accounting during monthly close, and analyzes SaaS metrics, collections, vendor spend, and profitability. Provides actionable insights, improves FP&A processes and reporting automation, and supports strategic business decisions.

Provide Level 2 technical support for the TrakSYS platform, troubleshoot applications, respond to incidents, support upgrades and testing, document issues and knowledge base articles, and participate in rotating on-call and extended shifts.