Jobs at Parrallels

Serves as senior product and compliance counsel for software and AI products, advising Product and Engineering on privacy, security, intellectual property, export controls, regulatory compliance, customer agreements, and commercial risk. Builds scalable legal review processes, supports incident response and audits, guides patent and invention programs, negotiates technology-related agreements, and translates complex legal requirements into practical product and operational guidance.

Build and scale AI-enabled GTM workflows across Sales, Marketing, Partnerships, Customer Success, and Revenue Operations. Develop integrations, automations, AI agents, and data workflows using APIs, lightweight code, enrichment platforms, and automation tools. Improve sales productivity, marketing operations, customer lifecycle processes, and GTM technology connectivity. Prototype experiments, measure business impact, and deploy reliable production solutions with monitoring, permissions, error handling, and human review.

Manage strategic mid-market customers across EMEA and APAC, owning renewals, retention, expansion, adoption, onboarding, forecasting, and customer success plans. Build trusted relationships, conduct business reviews, monitor product usage and satisfaction, identify risks and growth opportunities, and coordinate internal teams and channel partners. Use CRM data and analytics to improve customer outcomes and support revenue goals.

Design and prototype Parallels.com pages from wireframes through developer-ready visuals. Maintain design systems and brand consistency, collaborate with web developers, improve usability and conversion, and create branded assets for web, social, events, and sales. Use analytics, testing, customer behavior, and AI-assisted tools to inform efficient, high-quality design solutions while supporting accessibility and responsive UX standards.

Leads technical onboarding and implementation of Parallels RAS, including architecture, configuration, upgrades, patching, validation, and documentation. Owns complex customer incidents, escalations, SLAs, root-cause analysis, health checks, performance optimization, and secure system operations. Partners with Customer Success, Sales, Engineering, and Product teams while providing technical training, advisory services, and customer requirement feedback.

Own paid media and generative engine optimization programs for Parallels’ B2B technology portfolio. Manage campaigns, budgets, targeting, testing, reporting, attribution, and conversion optimization across channels. Translate performance data into recommendations, connect acquisition with nurture and pipeline, and collaborate with Sales, Product Marketing, Operations, Web, Creative, and regional teams to build scalable demand-generation programs.

Own and build Parallels’ lifecycle marketing function across trial, onboarding, activation, conversion, renewal, retention, churn prevention, win-back, upsell, and cross-sell. Design behavior-led customer journeys, segmentation, triggers, experimentation, and personalized communications. Partner with Product, Engineering, Analytics, Ecommerce, and Revenue Operations to improve conversion, retention, recurring revenue, and customer value. Lead lifecycle operations, deliverability, compliance, reporting, and cross-functional execution in a global remote environment.

Manage Parallels’ presence across Reddit, YouTube, forums, Discord, and other online communities. Respond to customer questions, build relationships, identify customer needs, and translate conversations into insights, content ideas, FAQs, and recommendations. Collaborate with Product, Support, Social, Lifecycle, and Influencer teams while supporting creator content, tutorials, reviews, and gaming-related communications.

Supports the Governance, Risk, and Compliance program by monitoring compliance, managing third-party risk, maintaining risk registers, responding to security questionnaires and RFPs, updating policies, and leading SOC 2, ISO 27001, and DORA audits. The role coordinates cross-functionally, tracks control performance and remediation, prepares leadership reports, and maintains compliance evidence and documentation.

Analyze customer journeys, churn, acquisition, activation, retention, conversion, attribution, experimentation, and media mix performance. Build advanced analyses, models, metrics, and scalable dashboards that support B2C Marketing decisions. Partner with stakeholders and data engineering to improve data quality, governance, reporting adoption, and strategic outcomes while independently managing multiple complex projects.

Leads Parallels’ governance, risk, and compliance program, including third-party risk management, customer security questionnaires, policy development, risk registers, control testing, audit readiness, and external audits. Oversees compliance with frameworks such as SOC 2, ISO 27001, NIST, FedRAMP, and CMMC. Owns security and privacy incident processes, regulatory reporting, Trust Center operations, employee training, and risk remediation. Partners cross-functionally with Security, Legal, IT, HR, Engineering, and Sales while managing and developing GRC analysts.

Conduct advanced analysis of customer journeys, acquisition, activation, retention, churn, conversion, attribution, experimentation, and media mix modeling. Build scalable dashboards and define key metrics with stakeholders and data engineering. Translate complex datasets into actionable recommendations, identify optimization opportunities, manage multiple projects, and independently drive analytical initiatives aligned with business goals.

Owns Partner Marketing operations across Salesforce reporting, campaign data, MDF budgeting and reconciliation, partner portal administration, training content, and system integrations. The role maintains data accuracy, builds dashboards, tracks partner engagement and campaign performance, troubleshoots portal issues, manages partner access, and coordinates with Marketing, Sales, Finance, IT, and partners. It requires strong Salesforce, Excel, project management, data analysis, and partner portal experience.

Supports the planning and execution of global in-person and virtual industry events. Responsibilities include vendor logistics, asset ordering and shipping, registration, contract support, supplier communication, invoice processing, event portal management, cross-functional coordination, and on-site troubleshooting. The role also tracks event leads and performance metrics using Salesforce and helps ensure event goals and deliverables are met.

Generates qualified sales pipeline through outbound calling, email, LinkedIn outreach, and targeted campaigns. Researches prospects, engages decision-makers, conducts discovery conversations, qualifies opportunities, and schedules meetings for Account Executives. Collaborates with Marketing and Channel Partners, supports events and webinars, maintains accurate Salesforce records, and consistently follows up to achieve activity, meeting, and pipeline targets.

Provides senior legal and compliance guidance to Product and Engineering teams for software and AI products. Advises on privacy, security, intellectual property, export controls, sanctions, regulatory compliance, customer trust, licensing, and commercial agreements. Builds scalable legal review processes, supports incident and audit responses, protects innovations, negotiates product-related contracts, and translates complex legal and technical requirements into practical business guidance.

Own the strategy and execution of affiliate and influencer marketing, including partner recruitment, creator campaigns, commercial terms, tracking, attribution, promotions, reporting, compliance, and performance optimization. The role develops growth plans tied to revenue, ARR, CAC, and ROAS; manages partner economics and platforms; and collaborates with marketing, ecommerce, analytics, creative, product, legal, and communications teams in a fully remote environment.

Manage end-to-end contract renewals for a portfolio of Parallels Desktop customers. Responsibilities include preparing quotes, communicating with customers and partners, negotiating renewal terms, maintaining accurate Salesforce records, identifying upsell and cross-sell opportunities, tracking renewal KPIs, supporting multiple regions and time zones, and improving renewal processes. The role requires strong organization, communication, customer relationship management, and the ability to manage high renewal volumes.

Owns end-to-end promotional in-product campaigns and trial growth initiatives, including planning, configuration, QA, launch, monitoring, experimentation, targeting, analysis, and optimization. Coordinates with cross-functional teams, analyzes customer behavior and campaign performance, manages multiple initiatives in Jira, and turns insights into recommendations and follow-up tests that improve activation, engagement, conversion, and customer progression.