The Lead Guide is responsible for training new employees, providing exceptional customer service, managing operational tasks, facilitating patient care, and maintaining compliance with regulations in a retail cannabis environment.

This role involves supporting various departments within a multi-state cannabis company. Responsibilities may include tasks related to retail, customer care, cultivation, manufacturing, distribution, and more. The work requires self-motivation, adaptability, and teamwork, contributing to the company’s vision of improving well-being through cannabis products.

The role involves various responsibilities depending on the department, including retail, customer care, cultivation, manufacturing, logistics, and more. Candidates are expected to be self-motivated, adaptable, and collaborative while bringing their unique ideas to the table. It requires a high school diploma and being over 21 years old.

As a Guide, you will provide exceptional customer service and expert cannabis recommendations while managing patient orders and maintaining records in compliance with regulations. You will also assist with patient intake and ensure confidentiality of sensitive information.

The Lead Guide is responsible for training new employees and ensuring exceptional customer service in retail locations. They act as Manager on Duty for operational tasks, provide expert cannabis recommendations, maintain customer records, and resolve complaints. They model best-in-class service, ensuring a welcoming environment for all customers.

Guides provide expert customer service and support for patients and customers, offering cannabis recommendations and ensuring compliance with regulations. They manage patient records, maintain store cleanliness, and handle customer interactions, all while operating point-of-sale systems and adhering to HIPAA standards.

This role encompasses a variety of positions across departments such as retail, customer care, manufacturing, and logistics within a multi-state cannabis company. Responsibilities may include collaboration, flexibility, and creative problem-solving, with an emphasis on self-motivation and getting tasks done in a rapidly changing environment.

The Lead Guide is responsible for training staff, ensuring operational efficiency, providing expert cannabis recommendations, and maintaining compliance with regulations. This role requires exceptional customer service, record-keeping, and conflict resolution skills. They will also manage operational tasks during shifts and promote a positive shopping experience for customers.