Jobs at Parafin

Leads and scales Parafin’s customer experience organization across products and partners. Defines CX strategy, service standards, AI and automation initiatives, operating processes, and performance metrics. Builds and manages a multi-layered support team, oversees Zendesk and related tooling, manages budgets and vendors, and represents customer needs with executives and partners. Collaborates with Product, Engineering, Risk, and Compliance to drive systemic improvements and deliver scalable, high-quality white-labeled support.

Supports product operations for fintech capital products, focusing on payments, fraud, and merchant risk. Responsibilities include evaluating risk, reviewing high-priority merchants, troubleshooting payment issues, improving and automating operational processes, coordinating with support, data science, compliance, and engineering teams, investigating fraud, analyzing data, and documenting processes.

Lead end-to-end data science projects to enhance Parafin's underwriting engine by developing predictive models, optimizing pricing, and collaborating with engineering teams.

Lead data science projects at Parafin to leverage data for small business growth, focusing on portfolio monitoring, servicing, and infrastructure development.

Design, build, and maintain scalable analytics pipelines and data models. Write efficient SQL, create dashboards and reports, monitor data quality, and partner with cross-functional teams. Leverage AI tools to accelerate analytics workflows and improve decision-making across the company.