Teams at Parafin

Own and scale Parafin's end-to-end customer experience: set CX strategy and SLAs, build and lead a multi-layered support organization, own CX KPIs, manage partner relationships, drive cross-functional product and process improvements, and run CX tooling, automation, and vendor relationships to deliver white-labeled support at scale.

Lead end-to-end data science projects to enhance Parafin's underwriting engine by developing predictive models, optimizing pricing, and collaborating with engineering teams.

Manage post-sale onboarding, engagement, retention, and growth for strategic platform partners. Drive account expansion, monitor KPIs, lead business reviews, diagnose issues, and coordinate cross-functional teams to improve product adoption, capital origination, and partner satisfaction.