Jobs at Paradigm Senior Services

Manage a portfolio of 60+ provider accounts across Medicaid, VA, and private-pay programs, owning retention, growth, product adoption, issue resolution, and account health. Build provider relationships, conduct business reviews, coordinate cross-functional teams, maintain HubSpot records, oversee rollouts and migrations, prioritize high-volume work, and document solutions. Develop knowledge of healthcare revenue-cycle workflows, payer processes, and EVV requirements while contributing to learning and knowledge-sharing programs.

Leads daily customer support operations across calls, tickets, and chatbot inquiries. Develops and maintains SOPs, trains and coaches support specialists, monitors performance metrics, conducts quality reviews, and serves as an escalation point for complex issues. Partners with Account Management, Billing, and Operations to improve workflows, response times, and service quality. Drives continuous improvement through process optimization and feedback loops.

Own a portfolio of home healthcare bookkeeping clients, lead an offshore bookkeeping team, review accounting work, and ensure timely month-end close. Responsibilities include client communication, financial statement review, complex journal entries, payroll reconciliation, year-end support, SOP development, workflow automation, team coaching, and process improvement. The role also maintains accounting systems, manages deadlines, monitors quality and productivity, and supports client retention and growth opportunities.

Leads implementation managers and specialists, oversees VIP customer onboarding, manages post-handoff transitions, optimizes workflows, standardizes processes, resolves complex issues, and collaborates across departments to improve efficiency and customer satisfaction. Requires leadership experience, customer success or implementation experience, familiarity with medical billing and third-party payer workflows, strong communication, organization, project management, and problem-solving skills.

Drive new business for Paradigm’s home care SaaS platform and related services. Responsibilities include prospecting, managing qualified leads, building territory plans, conducting discovery and sales presentations, maintaining accurate HubSpot records, forecasting, negotiating, and closing deals. The role requires selling to small and midsized home care agencies, collaborating on implementation handoffs, attending industry events, and developing expertise in VA and Medicaid payer requirements. Approximately 10% annual travel is expected.