Teams at Paradigm Senior Services

Manage a portfolio of 60+ provider accounts across Medicaid, VA, and private-pay programs, owning retention, growth, product adoption, issue resolution, and account health. Build provider relationships, conduct business reviews, coordinate cross-functional teams, maintain HubSpot records, oversee rollouts and migrations, prioritize high-volume work, and document solutions. Develop knowledge of healthcare revenue-cycle workflows, payer processes, and EVV requirements while contributing to learning and knowledge-sharing programs.

Leads daily customer support operations across calls, tickets, and chatbot inquiries. Develops and maintains SOPs, trains and coaches support specialists, monitors performance metrics, conducts quality reviews, and serves as an escalation point for complex issues. Partners with Account Management, Billing, and Operations to improve workflows, response times, and service quality. Drives continuous improvement through process optimization and feedback loops.

Own a portfolio of home healthcare bookkeeping clients, lead an offshore bookkeeping team, review accounting work, and ensure timely month-end close. Responsibilities include client communication, financial statement review, complex journal entries, payroll reconciliation, year-end support, SOP development, workflow automation, team coaching, and process improvement. The role also maintains accounting systems, manages deadlines, monitors quality and productivity, and supports client retention and growth opportunities.