Teams at PaperCut Software

Lead PaperCut’s regional Customer Support team in Portland by hiring, coaching, and developing support engineers; managing critical incidents and outages; monitoring SLAs, CSAT, and ticket trends; enabling channel partners; supporting complex technical escalations; aligning regional operations with global strategy; and managing the regional support budget.

Manages EMEA office operations, facilities, vendors, workplace safety, supplies, logistics, visitor experience, onboarding, executive travel, calendars, budgets, and internal and external events. The role also supports sustainability, community engagement, DEIB initiatives, and coordination with global workplace teams to maintain a welcoming, efficient, and consistent office experience.

Leads and develops a regional technical customer support team, ensuring high-quality service across phone, email, and forum channels. Manages critical incidents and cross-regional handoffs, monitors SLAs and CSAT, enables channel partners, supports complex technical escalations, contributes to global support strategy, and manages regional budgeting and operational efficiency.