Jobs at Panoptyc

Own the complete post-sale customer lifecycle for B2B SaaS accounts, including onboarding, rollout coordination, issue resolution, account health, renewals, retention, and expansion. Lead cross-functional customer calls, uncover friction and upsell opportunities, document feedback, escalate operational issues, maintain accurate account records, and develop standardized customer success playbooks. The role requires high autonomy, urgency, strong communication, and technical comfort with CRM and workflow tools.

Source, qualify, and close B2B software opportunities while managing complex sales cycles with executive, operations, loss prevention, and IT stakeholders. Build pipeline, develop strategic partner relationships, maintain CRM accuracy, coordinate cross-functional teams, and represent the company in customer meetings. Frequent travel to conferences, customer meetings, and pilots is required.

Support FP&A and financial reporting: build and maintain budgets and forecasts, analyze performance versus targets, track KPIs, prepare board materials, and deliver ad hoc business analyses to inform leadership decisions.

Sell enterprise retail software by sourcing, qualifying, and closing complex deals. Manage multi-stakeholder sales cycles, build partner relationships, travel for meetings and pilots, maintain CRM hygiene, and coordinate with product and customer success teams.