Jobs at Panoptyc

Own the complete post-sale customer lifecycle for B2B SaaS accounts, including onboarding, rollout coordination, issue resolution, account health, renewals, retention, and expansion. Lead cross-functional customer calls, uncover friction and upsell opportunities, document feedback, escalate operational issues, maintain accurate account records, and develop standardized customer success playbooks. The role requires high autonomy, urgency, strong communication, and technical comfort with CRM and workflow tools.

Onboards customer locations after camera installation by verifying cameras, market reports, transaction data, and setup requirements. Resolves or escalates issues, coordinates with customers and internal teams, maintains accurate records, provides status updates, and ensures locations are ready for activation and monitoring. The role also supports process improvements to reduce onboarding errors and delays.

Support FP&A and financial reporting: build and maintain budgets and forecasts, analyze performance versus targets, track KPIs, prepare board materials, and deliver ad hoc business analyses to inform leadership decisions.

Sell enterprise retail software by sourcing, qualifying, and closing complex deals. Manage multi-stakeholder sales cycles, build partner relationships, travel for meetings and pilots, maintain CRM hygiene, and coordinate with product and customer success teams.

Responsible for full-cycle recruiting across technical and non-technical roles, focusing on fast-paced, global environments. Tasks include sourcing, interviewing, and process improvements.