Teams at Panera Bread

Leads consumer-facing digital product strategy and execution, including customer research, business cases, product roadmaps, requirements, agile development, UAT, releases, analytics, vendor partnerships, and process improvement. Partners with UX, technology, and business stakeholders to improve customer experiences, achieve business goals, and drive key performance indicators.

Provide Tier 1 and Tier 2 technical support for employees, troubleshooting hardware, software, operating systems, applications, devices, and Microsoft 365 services. Configure and deploy equipment, manage IT assets and user accounts, support endpoint management, security, access, ticketing, conference room technology, and patching. Document solutions, maintain records, assist with technology deployments and office moves, participate in on-call support, and contribute to continuous improvement.

Designs, develops, and maintains automated testing frameworks for web and mobile applications using Playwright and Appium. Integrates tests into CI/CD pipelines, applies AI-assisted test generation and maintenance, analyzes failures, improves automation coverage, and partners with engineering teams on shift-left quality practices. Supports cross-browser, accessibility, visual, API, and end-to-end validation for customer-facing digital platforms.