Teams at Palmetto Technology Group, Inc.

Provides frontline help desk support through phone, email, and ticketing systems. Diagnoses and resolves hardware, software, network, account, VPN, printer, and endpoint issues; installs and configures systems; manages user accounts and permissions; documents solutions; monitors IT environments; supports upgrades and deployments; follows security and compliance procedures; and escalates complex issues to senior engineers.

Provides Tier II technical support for hardware, software, networks, servers, workstations, cloud environments, and mobile devices. Resolves complex issues, manages user accounts and permissions, monitors systems, documents processes, mentors junior staff, and supports software deployments, upgrades, and network projects. Requires strong troubleshooting, networking, communication, and customer service skills across Windows, macOS, Linux, and enterprise environments.

Processes accurate invoices for managed services, projects, time and materials, and product sales. Reviews contracts, validates billable time and expenses, manages recurring billing schedules, resolves client billing inquiries, supports month-end close, and prepares billing and revenue reports. The role also uses PSA and accounting systems, reconciles service data, and recommends process improvements.