Palmetto Technology Group, Inc. Benefits Overview

Provide frontline IT support through phone, email, and ticketing systems. Diagnose and resolve hardware, software, network, printer, VPN, and account issues; configure devices and software; manage Active Directory accounts and permissions; document solutions; monitor systems; follow security practices; and escalate complex issues. Support upgrades, deployments, and network expansion projects while delivering customer-focused service within SLAs.

Coordinates IT projects and Time & Materials engagements from intake through closeout, maintaining schedules, documentation, approvals, status reporting, risks, milestones, billing readiness, and stakeholder communication. Provides day-to-day direction and coaching for up to six Project Technicians, balances workloads, monitors execution, and escalates issues. Supports project profitability, process improvement, governance, and standardized workflows while partnering with project managers, service delivery leaders, technical teams, and clients.

Provides second-tier technical support for hardware, software, networks, operating systems, cloud environments, and user accounts. Responsibilities include troubleshooting escalated issues, system administration, monitoring, documentation, incident reporting, user support, and mentoring junior staff. The role also participates in software deployments, system upgrades, network enhancements, and other IT projects while maintaining strong customer service.