Jobs at OWL Services

Reviews completed service calls, verifies billing backup, corrects and approves invoices, processes credits, and reconciles adjustments. Monitors missing-freight orders, ensures freight and fuel surcharges are billed, and coordinates equipment inventory corrections with warehouse teams. Provides invoicing guidance, identifies billing trends, and communicates issues to management. Requires strong communication, attention to detail, computer proficiency, and the ability to work independently.

Supervise billing personnel and daily billing operations to ensure accurate, timely, compliant processing. Manage workloads, productivity, KPIs, backlogs, aging work orders, and portal compliance. Coach and develop employees, approve payroll and attendance records, resolve cross-functional billing issues, enforce policies, and implement process improvements.

Coordinates project activities, resources, schedules, documentation, budgets, invoices, and stakeholder communications. Monitors project progress, addresses issues, supports client requirements, and maintains accurate status reports and financial records to ensure projects meet timelines and objectives.

Owns Active Directory architecture, Windows Server infrastructure, hybrid Azure environments, identity governance, patching, configuration management, backups, disaster recovery, and security remediation. Administers Acumatica ERP, including user access, integrations, reporting, upgrades, data integrity, and end-user support. Partners with IT, finance, operations, and development teams while independently managing priorities, infrastructure modernization, and M&A-related consolidation efforts.

Administer and support ERP systems and connected business applications, including configuration, user access, integrations, monitoring, reporting, data management, and troubleshooting. Partner with finance and IT to translate business workflows into system improvements, support month-end and audit needs, document processes, and coordinate ERP upgrades, automation, vendors, and integrations across a multi-entity organization.

Provides technical support to office and field employees by troubleshooting desktops, laptops, mobile devices, networks, email, file and print services, and IP telephony. Maintains hardware inventory, deploys upgrades, supports onboarding, and manages tickets through an ITSM platform. The role also provides remote assistance, configures applications, supports Windows and Microsoft 365 environments, and escalates issues appropriately while protecting sensitive information.